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"We spend more time working than doing anything else in life. It's not right that the experience of work should be so demotivating and dehumanizing." So says Laszlo Bock, head of People Operations at the company that transformed how the world interacts with knowledge. This insight is the heart of WORK RULES!, a compelling and surprisingly playful manifesto with the potential to change how we work and live.

Drawing on the latest research in behavioral economics and with a profound grasp of human psychology, Bock also provides teaching examples from a range of industries--including companies that are household names but hideous places to work, and little-known companies that achieve spectacular results by valuing and listening to their employees. Bock takes us inside one of history's most explosively successful businesses to reveal why Google is consistently rated one of the best places to work in the world, distilling 15 years of intensive worker R&D into delightfully counterintuitive principles that are easy to put into action, whether you're a team of one or a team of thousands.

Cleaving the knot of conventional management, some lessons from WORK RULES! include:

Take away managers' power over employees

Learn from your best employees--and your worst

Only hire people who are smarter than you are, no matter how long it takes to find them

Pay unfairly (it's more fair!)

Don't trust your gut: use data to predict and shape the future

Default to open: be transparent, and welcome feedback

If you're comfortable with the amount of freedom you've given your employees, you haven't gone far enough

WORK RULES! shows how to strike a balance between creativity and structure, leading to success you can measure in quality of life as well as market share. Read it to build a better company from within rather than from above; read it to reawaken your joy in what you do.

Laszlo Bock leads Google's people function, responsible for attracting, developing, retaining, and delighting "Googlers." Bock's earlier experience spans executive roles at the General Electric Company, management consulting at McKinsey & Company, start-ups, non-profits, and acting.

During Bock's tenure, Google has been named the Best Company to Work For more than 30 times around the world and received over 100 awards as an employer of choice. In 2010, he was named "Human Resources Executive of the Year" by Human Resources Executive magazine.

Contents
Welcome
Dedication
Epigraph
Preface: A Guidance Counselor’s Nightmare
Building the perfect Google resume, in retrospect
Why Google’s Rules Will Work for You
The surprising (and surprisingly successful) places that work just as we do
1. Becoming a Founder
Just as Larry and Sergey laid the foundation for how Google treats its people, you can lay the foundation for how your team works and lives
2. “Culture Eats Strategy for Breakfast”
If you give people freedom, they will amaze you
3. Lake Wobegon, Where All the New Hires Are Above Average
Why hiring is the single most important people activity in any organization
4. Searching for the Best
The evolution of Google’s “self-replicating talent machine”
5. Don’t Trust Your Gut
Why our instincts keep us from being good interviewers, and what you can do to hire better
6. Let the Inmates Run the Asylum
Take power from your managers and trust your people to run things
7. Why Everyone Hates Performance Management, and What We Decided to Do About It
Improve performance by focusing on personal growth instead of ratings and rewards
8. The Two Tails
The biggest opportunities lie in your absolute worst and best employees
9. Building a Learning Institution
Your best teachers already work for you.… Let them teach!
10. Pay Unfairly
Why it’s okay to pay two people in the same job completely different amounts
11. The Best Things in Life Are Free (or Almost Free)
Most of Google’s people programs can be duplicated by anyone
12. Nudge… a Lot
Small signals can cause large changes in behavior. How one email can improve productivity by 25 percent
13. It’s Not All Rainbows and Unicorns
Google’s biggest people mistakes and what you can do to avoid them
14. What You Can Do Starting Tomorrow
Ten steps to transform your team and your workplace
Afterword for HR Geeks Only: Building the World’s First People Operations Team
The blueprint for a new kind of HR
Work Rules
Acknowledgments
Photo Credits
About the Author
Praise for WORK RULES!
Notes
Newsletters
Copyright
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