Never Split the Difference

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出版者:HarperBusiness
作者:Chris Voss
出品人:
页数:288
译者:
出版时间:2016-5-17
价格:USD 28.99
装帧:Hardcover
isbn号码:9780062407801
丛书系列:
图书标签:
  • 谈判
  • 沟通
  • 心理学
  • 英文原版
  • 社会学
  • 心理
  • 商业
  • 职业
  • 谈判技巧
  • 沟通艺术
  • 心理战术
  • 销售策略
  • 人际关系
  • 决策心理学
  • 谈判心理学
  • 高效沟通
  • 说服力
  • 实战指南
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具体描述

A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life.

Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.

作者简介

A 24 year veteran of the FBI, Chris Voss is one of the preeminent practitioners and professors of negotiating skills in the world. He is the founder and principal of The Black Swan Group, a consulting firm that provides training and advises Fortune 500 companies through complex negotiations. Voss has taught for many business schools, including the University of Southern California's Marshall School of Business, Georgetown University's McDonough School of Business, Harvard University, MIT's Sloan School of Management, and Northwestern University's Kellogg School of Management, among others.

目录信息

读后感

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谈话的第一件事是学会倾听,足够的耐心和温柔是前提,用心倾听后会发现内心原本很多的以为都是自以为是。 说几件感触比较深的事,有一天我妈和我说店家搞活动,她买了很多面膜,而我当时的第一反应是面膜不能随便乱用,这个是不能图便宜的,我妈就没有再往下接话了......我甚至...  

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提到谈判,大多数人会感到陌生,这个看起来有点正式,像是只会出现在商业会谈或者司法交涉场合下的词,似乎离我们的日常生活相当遥远,甚至有点八竿子打不到边的样子。在此之前我也一度这么认为,直到我看了这本书。书里作者明确地告诉我们:我们在生活中和工作中遇到的大部分...  

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用户评价

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Got to be 5 stars . Eye opening

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很实用的建议。

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Late night FM DJ voice 解锁? ????

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其实对这本书又爱又恨,爱的是里面有大量实战技巧、能迅速运用到生活的各个方面,恨的是身边有人对此书走火入魔、让我不胜其烦。「Active Listening/积极主动地倾听」和使用「Late Night FM DJ Voice/深夜广播音调」可以迅速卸下对方的盔甲;「Mirroring/重复对方说的最后几个字来获取更多信息」和「Labeling/给对方的情绪贴标签」可以使你与对方达成「Tactical Empathy/战术性的共情」,让对方从心底呐喊「That's right! / 没错!」;多问「Calibrated Questions/校准型问题」,让对方感觉ta有主动权。另外,应该大量配合着看作者的视频和podcast,否则单看书并不能领会很多谈判技巧到底是怎么使用的。

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It ain't that simple...

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