"People Skills" is a communication-skills handbook that can help you eliminate these and other communication problems. Author Robert Bolton describes the twelve most common communication barriers, showing how these "roadblocks" damage relationships by increasing defensiveness, aggressiveness, and dependency. He explains how to acquire the ability to listen, assert yourself, resolve conflicts, and work out problems with others. These are skills that will help you communicate calmly, even in stressful, emotionally charged situations.
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Good for people who need to learn communication skills in America
评分关于Listening的章节收益良多。
评分Good for people who need to learn communication skills in America
评分虽然作者说话有点啰琐（讲得特别透彻），这本书应该作为”倾听与讲话“人生基本技能的说明书，从缘由到方法，从实践到检验，无所不具，常看常新。
评分觉得这本书最重大的意义在于教人去assert himself..坚持自己&抒发己见
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