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The award-winning guide to business negotiation used by top negotiators and training programs all over the worldcompletely updated and revised

As director of the renowned Wharton Executive Negotiation Workshop, Professor G. Richard Shell has taught thousands of business leaders, administrators, and other professionals how to survive and thrive in the sometimes rough-and-tumble world of negotiation. His systematic, step- by-step approach comes to life in this book, which is available in over ten foreign editions and combines lively storytelling, proven tactics, and reliable insights gleaned from the latest negotiation research.

This updated edition includes:

A brand-new Negotiation I.Q. test designed by Shell and used by executives at the Wharton workshop that reveals each readers unique strengths and weaknesses as a negotiator

A concise manual on how to avoid the perils and pitfalls of online negotiations involving e-mail and instant messaging

A detailed look at how gender and cultural differences can derail negotiations, and advice for putting talks back on track

G. 理查德•谢尔

世界顶尖的商学院沃顿商学院的谈判策略研究专家，同时也是该领域著名的教育家，他是享有全球盛誉的“沃顿经理谈判研讨班”的教学主任。《商业周刊》曾三次将他列为全美顶尖的商学院教授之一。

他为各个行业的企业或者个人提供谈判咨询，包括医疗行业、金融行业、高科技企业、家族产业、银行投资等，为通用电气、强生、花旗银行、摩根士丹利等著名跨国公司设计并讲授谈判培训课程。本书自1999年出版以来，已被翻译成十多种文字，好评如潮。