The Loyalty Effect pdf epub mobi txt 电子书下载 2024

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Frederick F. Reichheld

Harvard Business School Press

2001-09-15

323

USD 16.95

Paperback

9781578516872

图书标签: 管理 loyalty CRM

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发表于2024-12-25

The Loyalty Effect epub 下载 mobi 下载 pdf 下载 txt 电子书下载 2024

The Loyalty Effect pdf epub mobi txt 电子书下载 2024

图书描述

The business world seems to have given up on loyalty: many major corporations now lose-and have to replace-half their customers in five years, half their employees in four, and half their investors in less than one. Fred Reichheld's national bestseller The Loyalty Effect shows why companies that ignore these skyrocketing defections face a dismal future of low growth, weak profits, and shortened life expectancy. Reichheld demonstrates the power of loyalty-based management as a highly profitable alternative to the economics of perpetual churn. He makes a powerful economic case for loyalty-and takes you through the numbers to prove it. His startling conclusion: Even a small improvement in customer retention can double profits in your company. The Loyalty Effect will change the way you think about loyalty, profits, and the nature of business.

The Loyalty Effect 下载 mobi epub pdf txt 电子书