具體描述
This is a guide to unlocking the creative potential of conflict in any organization. Aimed at executives, managers and conflict resolution professionals this text shows how the process of engaging in and resolving conflicts can actually unleash creativity to tremendous advantage in a variety of workplace settings. The book offers a collaborative model for resolving conflict and shows how to develop communication skills, work with personality differences, deal with teams which include a broad spectrum of men, women of different age groups, different races, ethnicity's and cultures, and encourage creativity.
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