A Guide to Customer Service Skills for the Service Desk Professional pdf epub mobi txt 电子书下载 2024

☆☆☆☆☆
简体网页||繁体网页

Knapp, Donna

2010-3

400

751.00元

9780538748537

图书标签: service desk

喜欢 A Guide to Customer Service Skills for the Service Desk Professional 的读者还喜欢

下载链接在页面底部

点击这里下载

facebook linkedin mastodon messenger pinterest reddit telegram twitter viber vkontakte whatsapp 复制链接

想要找书就要到小哈图书下载中心

qciss.net

立刻按 ctrl+D收藏本页

你会得到大惊喜!!

发表于2024-12-25

A Guide to Customer Service Skills for the Service Desk Professional epub 下载 mobi 下载 pdf 下载 txt 电子书下载 2024

A Guide to Customer Service Skills for the Service Desk Professional pdf epub mobi txt 电子书下载 2024

图书描述

The Third Edition of A GUIDE TO CUSTOMER SERVICE SKILLS FOR THE SERVICE DESK PROFESSIONAL explores the changing role of the service desk professional. Each chapter expands upon a particular skill required to provide effective customer support and provides proven techniques for implementing the concepts. Research, references, and resources have been updated in each chapter, and ITIL vocabulary and concepts are reflected throughout the text. New information is also incorporated, such as a discussion of general trends currently affecting the information technology industry and technology trends affecting the service desk. The text focuses on providing individuals with practical instruction on the unique skill set needed to execute the expanding mission of the service desk.

A Guide to Customer Service Skills for the Service Desk Professional 下载 mobi epub pdf txt 电子书