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“At Starbucks, the coffee has to be excellent, from the sourcing and growing to the roasting and brewing. The vision has to be inspiring and meaningful. Our finances have to be in order. But without people, we have nothing. With people, we have something even bigger than coffee.”

During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses the importance of people over profits. He coached hundreds of leaders at every level and helped the company grow into a world- renowned brand. Now he reveals the ten principles that guided his leadership—and not one of them is about coffee.

Behar starts with the idea that if you regard employees and customers as human beings, everything else will take care of itself. If you think of your staff as people (not labor costs) they will achieve results beyond what is thought possible. And if you think of your customers as people you serve (not sources of revenue) you’ll make a deep connection with them, and they’ll come back over and over.

This approach has been integral to Starbucks from the start, and remains so today. Behar shares inside stories of turning points in the company’s history as it fought to hang on to this culture while growing exponentially. He discusses the importance of building trust, facing challenges, daring to dream, and other key principles, such as:

• Know Who You Are: Wear One Hat

When organizations are clear about their values, purpose, and goals, they find the energy and passion to do great things.

• Think Independently: The Person Who Sweeps the Floor Should Choose the Broom

We need to get rid of rules—real and imagined—and encourage the independent thinking of others and ourselves.

• Be Accountable: Only the Truth Sounds Like the Truth

No secrets, no lies of omission, no hedging and dodging. Take responsibility and say what needs to be said, with care and respect.

• Take Action: Think Like a Person of Action and Act Like a Person of Thought

Find the sweet spot of passion, purpose, and persistence. “It’s all about the people” isn’t an idea, it’s an action. Feel, do, think. Find the balance, but act.

Behar believes that as work becomes less hierarchical and as the world economy becomes more and more about relationships and connecting, the principles of personal leadership are more important than ever. This book will show you the way.

霍華德·畢哈：1989年加入星巴剋，擔任高級主管，這一年，星巴剋隻有28傢分店。他曆任星巴剋銷售部和運營部的執行副總裁、國際部總裁，以及星巴剋北美區總裁。自1996年以來，他還一直是公司董事會的一員。他和妻子森恩現住在美國西雅圖市。

珍妮·哥德斯坦，是一名齣版顧問，她與眾多企業傢、商界領袖以及非營利性組織都有過閤作。她現住在紐約。

Foreword by Howard Schultz
Introduction: It?s About People?All the People
1. KNOW WHO YOU ARE: Wear One Hat
2. KNOW WHY YOU?RE HERE: Do It Because It?s Right, Not Because It?s Right for Your Resume
3. THINK INDEPENDENTLY: The Guy Who Sweeps the Floor Should Choose the Broom
4. BUILD TRUST: Care, Like You Really Mean It
5. LISTEN FOR THE TRUTH: The Walls Talk
6. BE ACCOUNTABLE: Only the Truth Sounds Like the Truth
7. TAKE ACTION: Think Like a Person of Action and Act Like a Person of Thought
8. FACE CHALLENGE: We Are Human Beings First
9. PRACTICE LEADERSHIP: The Big Noise and the Still, Small Voice
10. DARE TO DREAM: Say ?Yes,? the Most Powerful Word in the World
Guidelines for Leaders and Coaches
Acknowledgments
Endnotes
Index
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