图书标签: 星巴克 领导 职业规划 励志 nonfiction motivation Leadership 文化研究
发表于2024-11-08
It's Not About the Coffee pdf epub mobi txt 电子书 下载 2024
“At Starbucks, the coffee has to be excellent, from the sourcing and growing to the roasting and brewing. The vision has to be inspiring and meaningful. Our finances have to be in order. But without people, we have nothing. With people, we have something even bigger than coffee.”
During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses the importance of people over profits. He coached hundreds of leaders at every level and helped the company grow into a world- renowned brand. Now he reveals the ten principles that guided his leadership—and not one of them is about coffee.
Behar starts with the idea that if you regard employees and customers as human beings, everything else will take care of itself. If you think of your staff as people (not labor costs) they will achieve results beyond what is thought possible. And if you think of your customers as people you serve (not sources of revenue) you’ll make a deep connection with them, and they’ll come back over and over.
This approach has been integral to Starbucks from the start, and remains so today. Behar shares inside stories of turning points in the company’s history as it fought to hang on to this culture while growing exponentially. He discusses the importance of building trust, facing challenges, daring to dream, and other key principles, such as:
• Know Who You Are: Wear One Hat
When organizations are clear about their values, purpose, and goals, they find the energy and passion to do great things.
• Think Independently: The Person Who Sweeps the Floor Should Choose the Broom
We need to get rid of rules—real and imagined—and encourage the independent thinking of others and ourselves.
• Be Accountable: Only the Truth Sounds Like the Truth
No secrets, no lies of omission, no hedging and dodging. Take responsibility and say what needs to be said, with care and respect.
• Take Action: Think Like a Person of Action and Act Like a Person of Thought
Find the sweet spot of passion, purpose, and persistence. “It’s all about the people” isn’t an idea, it’s an action. Feel, do, think. Find the balance, but act.
Behar believes that as work becomes less hierarchical and as the world economy becomes more and more about relationships and connecting, the principles of personal leadership are more important than ever. This book will show you the way.
霍华德·毕哈:1989年加入星巴克,担任高级主管,这一年,星巴克只有28家分店。他历任星巴克销售部和运营部的执行副总裁、国际部总裁,以及星巴克北美区总裁。自1996年以来,他还一直是公司董事会的一员。他和妻子森恩现住在美国西雅图市。
珍妮·哥德斯坦,是一名出版顾问,她与众多企业家、商界领袖以及非营利性组织都有过合作。她现住在纽约。
make sense
评分生活的大敌是漠不关心
评分生活的大敌是漠不关心
评分make sense
评分生活的大敌是漠不关心
管理者要做真实的自己,用信仰去面对挑战,在工作中有担当。 做真实的自己。我们思考问题的不同频道,就像不同的帽子。找到适合自己的帽子,是推动工作前进的关键。做真实的自己,了解自己的价值观,真实地区面对挑战和失败。按照自己的激情去选择工作,做自己喜欢的事情,成就...
评分这本书一共有十章,慢慢的读了第一章,如果要总结成一句话,那就是了解自己,把自己的精力用在上面。简单实用的道理,可以检测下自己的状态和心境是否无愧自己呢? 这本书一共有十章,慢慢的读了第一章,如果要总结成一句话,那就是了解自己,把自己的精力用在上面。简单实用的...
评分 评分 评分管理者要做真实的自己,用信仰去面对挑战,在工作中有担当。 做真实的自己。我们思考问题的不同频道,就像不同的帽子。找到适合自己的帽子,是推动工作前进的关键。做真实的自己,了解自己的价值观,真实地区面对挑战和失败。按照自己的激情去选择工作,做自己喜欢的事情,成就...
It's Not About the Coffee pdf epub mobi txt 电子书 下载 2024