图书标签: 星巴克 领导 职业规划 励志 nonfiction motivation Leadership 文化研究
发表于2024-11-09
It's Not About the Coffee pdf epub mobi txt 电子书 下载 2024
“At Starbucks, the coffee has to be excellent, from the sourcing and growing to the roasting and brewing. The vision has to be inspiring and meaningful. Our finances have to be in order. But without people, we have nothing. With people, we have something even bigger than coffee.”
During his many years as a senior executive at Starbucks, Howard Behar helped establish the Starbucks culture, which stresses the importance of people over profits. He coached hundreds of leaders at every level and helped the company grow into a world- renowned brand. Now he reveals the ten principles that guided his leadership—and not one of them is about coffee.
Behar starts with the idea that if you regard employees and customers as human beings, everything else will take care of itself. If you think of your staff as people (not labor costs) they will achieve results beyond what is thought possible. And if you think of your customers as people you serve (not sources of revenue) you’ll make a deep connection with them, and they’ll come back over and over.
This approach has been integral to Starbucks from the start, and remains so today. Behar shares inside stories of turning points in the company’s history as it fought to hang on to this culture while growing exponentially. He discusses the importance of building trust, facing challenges, daring to dream, and other key principles, such as:
• Know Who You Are: Wear One Hat
When organizations are clear about their values, purpose, and goals, they find the energy and passion to do great things.
• Think Independently: The Person Who Sweeps the Floor Should Choose the Broom
We need to get rid of rules—real and imagined—and encourage the independent thinking of others and ourselves.
• Be Accountable: Only the Truth Sounds Like the Truth
No secrets, no lies of omission, no hedging and dodging. Take responsibility and say what needs to be said, with care and respect.
• Take Action: Think Like a Person of Action and Act Like a Person of Thought
Find the sweet spot of passion, purpose, and persistence. “It’s all about the people” isn’t an idea, it’s an action. Feel, do, think. Find the balance, but act.
Behar believes that as work becomes less hierarchical and as the world economy becomes more and more about relationships and connecting, the principles of personal leadership are more important than ever. This book will show you the way.
霍华德·毕哈:1989年加入星巴克,担任高级主管,这一年,星巴克只有28家分店。他历任星巴克销售部和运营部的执行副总裁、国际部总裁,以及星巴克北美区总裁。自1996年以来,他还一直是公司董事会的一员。他和妻子森恩现住在美国西雅图市。
珍妮·哥德斯坦,是一名出版顾问,她与众多企业家、商界领袖以及非营利性组织都有过合作。她现住在纽约。
豆瓣昨天发邮件告诉我这本书读了两年还在读,于是,今天在咖啡店把剩下的看完了,之前感受最深的是第十章:Dare to dream:Say Yes,the most powerful word in the world.今天再读,最喜欢的是第五章:Listen for the truth:The walls talk. 开头即引用了一句佛语:Compassionate emptiness. 书里有很多发生在星巴克的事,挺好看的。英文非常流畅简单,可直接读英文版
评分make sense
评分make sense
评分生活的大敌是漠不关心
评分生活的大敌是漠不关心
这书的作者是星巴克的主要管理人之一,因为星巴克在中国遍地开花而想了解一下它的企业文化,选了这本书,书的内容不是很多,作者想表达的是,星巴克从来都不单单是想卖一杯咖啡,它卖的更多的是一种情怀。 从管理层角度出发,他们认为星巴克最重要的企业文化是“以人为本”,这...
评分标题有些矫情,当把这样的信息传递给朋友后,得到的第一个反应是,你真小资。语气含意复杂。 但这还真是近段时间我在星巴克所做的事情。 约朋友聊天。冬日中午没胃口时去那儿晒太阳。无聊时的歇脚以及刻意坐车四十分钟去最爱的那家店看一下午的书。 聊天时是有点吵,但也不是说...
评分原则上来说这本书并不算好书(或者可以算是烂书), 国内的出版社在翻译出版时, 非常功利的把其定位为"经营秘诀", 书名的翻译就有点哗众取宠了. 另外里边提到的法则, 其实都是普适的. 但她解答了一直以来我自己对星巴克的疑问. 其实我喜欢私人咖啡馆而鄙视星巴克的咖啡, 因为那...
评分以人为本的经营理念,跟稻盛和夫的京瓷哲学有异曲同工之妙。 关于个人领导力的10条原则: 1、了解自己; 2、只做正确的事情; 3、独立思考; 4、构建信任; 5、倾听事实; 6、勇于承担; 7、采取行动; 8、应对挑战; 9、实践领导力; 10、敢于梦想。
It's Not About the Coffee pdf epub mobi txt 电子书 下载 2024