圖書標籤: 溝通 人際關係 談判 Communication 自我提高 商業 思維 心理學
发表于2025-05-10
Difficult Conversations pdf epub mobi txt 電子書 下載 2025
Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES --show you how to handle your most difficult conversations with confidence and skill.
Whether you're dealing with an underperforming employee, disagreeing with your spouse about money or child-rearing, negotiating with a difficult client, or simply saying "no," or "I'm sorry," or "I love you," we attempt or avoid difficult conversations every day. Based on fifteen years of research at the Harvard Negotiation Project, Difficult Conversations walks you through a step-by-step proven approach to having your toughest conversations with less stress and more success. You will learn:
how to start the conversation without defensiveness
why what is not said is as important as what is
ways of keeping and regaining your balance in the face of attacks and accusations
how to decipher the underlying structure of every difficult conversation
Filled with examples from everyday life, Difficult Conversations will help you on the job, at home, or out in the world. It is a book you will turn to again and again for advice, practical skills, and reassurance.
"Does this book deliver on [its] promise of an effective way through sticky situations, whether 'with your baby sitter or your biggest client'? It does."-- The New York Times
"These talented communicators blend a daunting array of disciplines into highly readable and practical advice."-- Booklist
"Brilliant. . . . I've already re-read most of it. I'm using it. What more could a reader ask?"-- Tom Peters
"Emotional Intelligence applied to life's tough moments."-- Daniel Goleman
作者之一道格拉斯•斯通為美國知名的溝通專傢。曾先後服務過波音、埃森哲、IBM、JP摩根、優尼柯等世界知名企業。他還曾深入參與1980年美國伊拉剋人質衝突談判,結束南非種族隔離談判,並被哥斯達黎加總統奉為座上賓。
布魯斯•佩頓也是暢銷書《Getting to Yes》(中文版書名為《談判力》)的作者之一。
希拉•漢身兼數職,她既是三一谘詢集團的閤夥人,又是哈佛法學院的一名法學講師,同時,她也是哈佛經理人教育係列課程的授課教師,為律師及各大公司的行政主管教授相關課程。《高難度談話》一書的成功讓她成為瞭一位如同奧普拉一樣炙手可熱的節目明星,她應邀參與瞭多項關於《高難度談話》節目的錄製,其中包括G•戈登•利迪秀,美國國內廣播電颱的“黛安•瑞姆秀”、“連綫剋裏斯托佛•林登”、福剋斯新聞以及CNBC的“名人午餐”節目。此外,她所撰寫的關於談話的文章也被刊登於《談判月刊》(Negotiation Journal),《奧普拉雜誌》(Oprah’s O Magazine),《財富》,《美國周刊》以及《簡單》(Real Simple)等多本書刊雜誌上。
很有啓發
評分核心思想值得參考。
評分what I know is only my intentions, my background knowledge and my experience. Don't take "my opinion" as the truth or fact. Think about what feelings have been caused, hurt, guilt, frustration? Think about what is the impact on my identity? I'm not perfect does not mean that I'm nothing at all... Do not ask a question if you don't have one...
評分說白瞭這本書就是講,當你和你覺得完全不會聊天的人聊天時,你該怎麼辦
評分Digesting.
无论在谈判中还是在日常生活中,无论自己是否在情在理,我们常常会选择不去和对方进行话语沟通,或者说,我们也根本不想这么做。有时候,当我们开口说话,事情只会更加糟糕。各种各样的情绪——愤怒、内疚、受伤——往往也会随着我们开口说话而变得愈加激烈;我们越来越...
評分文/郑渝川 链接地址:http://zyc2007.m.oeeee.com/blog/archive/2011/3/31/2424438.html http://zhengyuchuan.blog.hexun.com/62774179_d.html 很多时候,我们被迫作出的艰难决定,就是在不太适宜的时间、地点,和我们不太愿意...
評分谈话精髓,攻“心”为上 在日常生活中,经常遇到这样或者那样的争论,选手们激情开场,激情结束,最后连带着双方的感情一拍而散,像这种高难度的谈话经常发生,到底我们该如何面对这种费力伤身的事情呢 ?如何能在谈话的过程中维持好双方的关系?这两个问题的答案在高难度谈话...
評分沟通,人类亘古的难题,太多的问题,源于沟通,要解决,并不是几本书、几部电影(如《撞车》、《通天塔》等)能够做到的事,否则,不会持续地有类似的书或电影问世,但是,人不应放弃在沟通方面所做的努力,增进知识、了解沟通途径和技巧,未必能够解决本原问题、所有问题,但...
評分这本书提供的思维和谈话技巧算是很实用的,而且原则也很简单,数百字大致就能总结完毕,30万字的篇幅其实大都在努力帮助读者去理解和接受其中的思维模式。 第一要点就是不要争论,争论只会加剧冲突——重点在于,每个人都不愿意承认自己错误,都会自我防卫,在这种时候都会攻...
Difficult Conversations pdf epub mobi txt 電子書 下載 2025