图书标签: 心理学 人际关系 人机 心理与行为 思维 Psychology 行为 英文原版
发表于2024-12-23
The Man Who Lied to His Laptop pdf epub mobi txt 电子书 下载 2024
Counterintuitive insights about building successful relationships-based on research into human-computer interaction.
The driver was insistent: "A woman should not be giving directions." Despite the customer service rep's reassurance that the navigation system in his car wasn't actually a woman-just a computer with a female voice-the driver (and many others like him) refused to listen. There was only one person for BMW to call for help: Clifford Nass, one of the world's leading experts on how people interact with technology.
After two decades of studying problems like BMW's GPS system, Microsoft's Clippy (the most reviled animated character of all time), and online evaluations that lead people to lie to their laptops, Nass has developed a powerful theory: Our brains can't fundamentally distinguish between interacting with people and interacting with devices. We will "protect" a computer's feelings, feel flattered by a brown-nosing piece of software, and even do favors for technology that has been "nice" to us. "All without even realizing it."
In his research at Stanford, Nass has leveraged our fundamentally social relationship with computers to develop and test a series of essential rules for effective human relationships. He has found that the most powerful strategies for working with people aren't really that complicated, and can be learned from watching what succeeds and fails in technology interfaces. In other words, if a computer can make friends, build teams, and calm powerful emotions, so can any of us.
Nass's studies reveal many surprising conclusions, such as:
? Mixing criticism into praise-a popular tactic for managers-is a destructive method of evaluation.
? Opposites don't attract-except when one gradually changes to become more like other.
? Flattery works-even when the recipient knows it's fake.
? Team-building exercises don't build teams-but the right T-shirt can
? Misery loves company-but only if the company is miserable, too.
Nass's discoveries push the boundaries of both psychology and technology and provide nothing less than a new blueprint for successful human relationships.
其实这是一本卖萌书—v—
评分书有些年头,结论没有太多出乎意料,研究方法可以借鉴。提出问题,猜想可能性,并设计一个没有bias的实验不容易,提出问题时消除潜意识中偏见也挺难
评分关于怎么给feedback和怎么接受feedback。
评分虽然有点啰嗦,但是将近30个UI对social science的逆袭实验还是相当有趣的
评分Brilliant insight! It is interesting and fruitful to use computers as confederates in experiments that investigate social interaction. The principles they found are simple but powerful, and very practical. But given the complexity of interpersonal interaction, I wonder if the findings oversimplified the reality. Better than knowing nothing anyway.
在翻开《对自己电脑说谎的人》之前,我以为这是一本研究现代人与互联网媒体关系的学术小品,看完第一章我就知道自己错了,然而其实封面的推荐语早已揭示一切:“如果戴尔·卡耐基是一名Google工程师,这就是那本传奇的《如何赢取友谊与影响他人》。”斯坦福大学教授,斯坦福“...
评分在翻开《对自己电脑说谎的人》之前,我以为这是一本研究现代人与互联网媒体关系的学术小品,看完第一章我就知道自己错了,然而其实封面的推荐语早已揭示一切:“如果戴尔·卡耐基是一名Google工程师,这就是那本传奇的《如何赢取友谊与影响他人》。”斯坦福大学教授,斯坦福“...
评分在翻开《对自己电脑说谎的人》之前,我以为这是一本研究现代人与互联网媒体关系的学术小品,看完第一章我就知道自己错了,然而其实封面的推荐语早已揭示一切:“如果戴尔·卡耐基是一名Google工程师,这就是那本传奇的《如何赢取友谊与影响他人》。”斯坦福大学教授,斯坦福“...
评分在翻开《对自己电脑说谎的人》之前,我以为这是一本研究现代人与互联网媒体关系的学术小品,看完第一章我就知道自己错了,然而其实封面的推荐语早已揭示一切:“如果戴尔·卡耐基是一名Google工程师,这就是那本传奇的《如何赢取友谊与影响他人》。”斯坦福大学教授,斯坦福“...
评分套用“everything is obvious"一书的说法,人际相处,到底要如何做呢?人们对你的某种行为语言会如何反应呢?某些场合到底要如何应对呢?这是大家都关心的话题. 很多谚语,民间智慧,还有古人言,都给出了很多guidelines。它们听起来都很牛逼有理吧,但是它们的问题是,无论你...
The Man Who Lied to His Laptop pdf epub mobi txt 电子书 下载 2024