Chapter 1 Introduction
         1.1 The Research Setting
         1.2 Area of Interest
         1.3 Significance of Researching the Information Management Crisis
         1.4 Research Methodology
         1.5 Chapter Organization
         Chapter 2 Conducting the Grounded Theory Study
         2.1 The Starting Group of Institutions
         2.2 Investigating the Starting Group--Data Collection
         2.3 Investigating the Starting Group--Data Analysis--Constant Comparison
         2.4 Emerging Core Concept: Record Nature
         2.5 Substantive-Selective Coding of Record Nature
         2.6 Record Nature Properties
         Chapter 3 Discovering the Grounded Theory
         3.1 Conceptual Building Blocks
         3.2 Subject Grouping of Conceptual Building Blocks
         Chapter 4 Formulating Hypotheses
         4.1 High-Level Propositions
         4.2 Hypotheses in Propositions
         4.3 Hypotheses in Narratives
         4.4 Records Management Penetrating Model
         Chapter 5 Explaining the Information Management Crisis
         5.1 The Root Cause: Lack of Sufficient Understanding of Record Nature
         5.2 The IM Crisis in Measurements
         Chapter 6 Discussion
         6.1 Utilizing GT in the Field of Records and Archives
         6.2 RM and IM Terminological Issues
         6.3 Assessing ISO 15489-1:2001 Through the Lens of ERM
         6.4 A Review of E-Government Development
         6.5 E-Government Development in the GC and Its IM Component
         6.6 RM and E-Government
         6.7 RM and Access to Information
         Chapter 7 Prediction, Future Studies & Conclusion
         7.1 Prediction of Outcomes of the GC IM Improvement Measure
         7.2 Future Studies
         7.3 Conclusion
         References
         Appendices
         Appendix 1 Alphabetic Organization of the Conceptual Building Blocks
         Appendix 2 List of Acronyms
         Index
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