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Content Level » Research

Keywords » Big data - CSCW - Design as research - Digital traces of behavior - Ethnography - HCI - Human computer interaction - Qualitative and quantitative - Research methodology - Research methods - Social computing - Tutorials

Related subjects » Database Management & Information Retrieval - HCI - Information Systems and Applications

→ Provides comprehensive and up-to-date coverage of current research methods in HCI

→ Equips readers to handle complex research questions

→ Includes a structured context with key references and thought-provoking exercises for students

This textbook brings together both new and traditional research methods in Human Computer Interaction (HCI). Research methods include interviews and observations, ethnography, grounded theory and analysis of digital traces of behavior. The background context, clear explanations, and sample exercises make this an ideal textbook for graduate students.

Chapters are consistently structured to describe the research methods and their applications, including what they are useful for, what they are not appropriate for, and the key ingredients needed before using a method. Each chapter provides:

· A short description of the method

· Its history and evolution

· The questions it can answer

· Guidelines to ensure quality work

· References for increasing expertise

· References to examples of successful application

· Exercises suitable for further student exploration

The chapters, written by foremost experts in the field, are highly diverse. They range from grounded theory and action research to retrospective analysis, agent-based modeling, and social network analysis. Several chapters focus on system building, such as technical research, building an experimental online community, and field deployments, while others focus on design research. Experiments and surveys are covered, including their potential to benefit from crowdsourcing. New sources of digital data sensory systems, eye tracking, and log analysis are discussed. Because many of these methods extend to the world of online activity, the book concludes by exploring the ethical challenges that have surfaced.

Ways of Knowing in HCI provides a starting point toward other avenues for continued learning. Readers will gain an understanding of the type of knowledge each method provides, its disciplinary roots, and how each contributes to understanding users, user behavior, and the context of use. The book is an invaluable resource for students, researchers and professionals alike.

Prologue
Reading and Interpreting Ethnography
Paul Dourish
Curiosity, Creativity, and Surprise as Analytic Tools:
Grounded Theory Method
Michael Muller
Knowing by Doing: Action Research as an Approach to HCI
Gillian R. Hayes
Concepts, Values, and Methods for Technical
Human–Computer Interaction Research
Scott E. Hudson and Jennifer Mankoff
Study, Build, Repeat: Using Online Communities
as a Research Platform
Loren Terveen, John Riedl, Joseph A. Konstan, and Cliff Lampe
Field Deployments: Knowing from Using in Context
Katie A. Siek, Gillian R. Hayes, Mark W. Newman, and John C. Tang
Science and Design: The Implications of Different Forms
of Accountability
William Gaver
Research Through Design in HCI
John Zimmerman and Jodi Forlizzi
Experimental Research in HCI
Darren Gergle and Desney S. Tan
Survey Research in HCI
Hendrik Müller, Aaron Sedley, and Elizabeth Ferrall-Nunge viii
Crowdsourcing in HCI Research
Serge Egelman, Ed H. Chi, and Steven Dow
Sensor Data Streams
Stephen Voida, Donald J. Patterson, and Shwetak N. Patel
Eye Tracking: A Brief Introduction
Vidhya Navalpakkam and Elizabeth F. Churchill
Understanding User Behavior Through Log Data and Analysis
Susan Dumais, Robin Jeffries, Daniel M. Russell, Diane Tang,
and Jaime Teevan
Looking Back: Retrospective Study Methods for HCI
Daniel M. Russell and Ed H. Chi
Agent Based Modeling to Inform the Design of Multiuser Systems
Yuqing Ren and Robert E. Kraut
Social Network Analysis in HCI
Derek L. Hansen and Marc A. Smith
Research Ethics and HCI
Amy Bruckman
Epilogue
Wendy A. Kellogg and Judith S. Olson
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