图书标签: 英语表达 work Workplace 职场 沟通 工作 Work Tool
发表于2024-11-10
The Gentle Art of Verbal Self-Defense at Work pdf epub mobi txt 电子书 下载 2024
Powerful techniques for combating verbal abuse on the job from the renowned author of the "Gentle Art" series -- with total sales surpassing one million copies. Obscenities, ethnic and sexist epithets, cutting jokes, subtle put-downs -- whether shouted, said with a smile, or sent via e-mail -- are all verbal abuse. For many, it is the everyday language of doing business. Suzette Haden Elgin, nationally recognized linguistics expert and author, applies her acclaimed techniques for combating verbal violence to common on-the-job situations. Forceful yet non-threatening, her proven strategies will empower workers of every level to recognize verbal abuse, gently defuse it, and replace it with courteous and effective communication. Citing examples grabbed from the headlines, Dr. Elgin reveals the cost of demeaning and destructive language to any business. Step by step, she shows how to identify and conquer the verbal toxins at the root of workplace hostility and tension. Readers will learn how to avoid "malpractice of the mouth" and sexual harassment; communicate sensitively and clearly with non-native English speakers; come across as strong, straightforward, and truthful; and take complete control of any verbal confrontation--calmly. "Workout sections" throughout the book provide plenty of opportunities for practice. With a look at communication skills crucial for e-mail, voice mail, and the Internet, as well as the special challenges facing home-based and virtual businesses, The Gentle Art of Verbal Self-Defense At Work is the definitive guide to effective and humane communication on the job.
只看了第六章,好像和预期的不一样
评分How to frame the context, to approach difficult questions, to filter out common toxicity and to drive home the ultimate end.
评分只看了第六章,好像和预期的不一样
评分How to frame the context, to approach difficult questions, to filter out common toxicity and to drive home the ultimate end.
评分How to frame the context, to approach difficult questions, to filter out common toxicity and to drive home the ultimate end.
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The Gentle Art of Verbal Self-Defense at Work pdf epub mobi txt 电子书 下载 2024