High-Tech, High-Touch Customer Service pdf epub mobi txt 電子書 下載 2024


High-Tech, High-Touch Customer Service

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Solomon, Micah
2012-5
208
$ 25.99
9780814417904

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发表于2024-12-23

High-Tech, High-Touch Customer Service epub 下載 mobi 下載 pdf 下載 txt 電子書 下載 2024

High-Tech, High-Touch Customer Service epub 下載 mobi 下載 pdf 下載 txt 電子書 下載 2024

High-Tech, High-Touch Customer Service pdf epub mobi txt 電子書 下載 2024



圖書描述

In an age of Twitter, smartphones, and self-service kiosks, high-tech but still high-touch customer service is the answer. Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a business to keep up with. They are empowered like never before and expect businesses to respect that sense of empowerment-lashing out at those that don't. Take heart: Old-fashioned customer service, fully retooled for today's blistering pace and digitally connected reality, is what you need to build the kind loyal customer base that allows you to survive-and thrive. And High-Tech, High-Touch Customer Service spells out surefire strategies for success in a clear, entertaining, and practical way. Discover: * Six major customer trends and what they mean for your business * Eight unbreakable rules for social media customer service * How to effectively address online complainers and saboteurs on Yelp, Twitter, TripAdvisor, and other forums for user generated content * The rising power of self-service-and how to design it properly * How to build a company culture that breeds stellar customer service High-Tech, High-Touch Customer Service reveals inside secrets of wildly successful customer service initiatives, from Internet startups to venerable brands, and shows how companies of every stripe can turn casual customers into fervent supporters who will spread the word far and wide-online and off.

High-Tech, High-Touch Customer Service 下載 mobi epub pdf txt 電子書

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High-Tech, High-Touch Customer Service pdf epub mobi txt 電子書 下載
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