The Experience Economy pdf epub mobi txt 電子書下載2025

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出版者:Harvard Business School Press

作者:B. Joseph Pine II

出品人:

頁數:256

译者:James H Gilmore

出版時間:2011-7

價格:$ 28.19

裝幀:

isbn號碼:9781422161975

叢書系列:

圖書標籤:

體驗經濟學
服務設計
體驗經濟
設計管理
商業
economy
設計
酒店
體驗經濟
服務設計
消費者行為
價值創造
商業模式
企業戰略
用戶中心
創新管理
服務運營
沉浸式體驗

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具體描述

In 1999, Joseph Pine and James Gilmore offered this idea to readers as a new way to think about connecting with customers and securing their loyalty. As a result, their book The Experience Economy is now a classic, embraced by readers and companies worldwide and read in more than a dozen languages.

And though the world has changed in many ways since then, the way to a customer's heart has not. In fact, the idea of staging experiences to leave a memorable--and lucrative--impression is now more relevant than ever. With an ongoing torrent of brands attacking consumers from all sides, how do you make yours stand out?

Welcome to the new Experience Economy. With this fully updated edition of the book, Pine and Gilmore make an even stronger case that experience is the missing link between a company and its potential audience. It offers new rich examples--including the U.S. Army, Heineken Experience, Autostadt, Vinopolis, American Girl Place, and others--to show fresh approaches to scripting and staging compelling experiences, while staying true to the very real economic conditions of the day.

著者簡介

About the Author

B. Joseph Pine II and James H. Gilmore are cofounders of Strategic Horizons LLP, an Ohio-based, thinking studio dedicated to helping enterprises conceive and design new ways of adding value to their economic offerings. They are coauthors of Authenticity. Pine, who also wrote Mass Customization, is a Senior Fellow with the Design Futures Council and the European Centre for the Experience Economy, which he cofounded. Gilmore is a Batten Fellow and Visiting Lecturer at the University of Virginia Darden School of Business.

圖書目錄

讀後感

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Text: Echo He Pine and Cilmore's article is an introduction to experience economy, a term that is elaborated in their influential book Experience Economy . Pine and Gilmore argues that experiences have emerged as a fourth distinct economic offering, diffe...

評分☆☆☆☆☆

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評分☆☆☆☆☆

体验经济简单说就是花钱买服务。随着时代的发展，物质的充足已经不能满足人们的需求，更多潜在的服务需要商家提供。与其说购买商品，到不如说是体验经济，体验经济带给人的愉悦感与满足感，从而得到心中所需要享受的东西。随着第一、第二产业比例的下降，第三产业比例的上升...

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