Self Service in the Internet Age pdf epub mobi txt 电子书下载 2024

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Oliver, David 编

Springer London Ltd

2008-11

280

$ 101.64

9781848002067

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发表于2024-11-14

Self Service in the Internet Age epub 下载 mobi 下载 pdf 下载 txt 电子书下载 2024

Self Service in the Internet Age pdf epub mobi txt 电子书下载 2024

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The Internet has emerged as a network which enables a vast range of interactions between businesses and government organizations and individuals. These interactions are classified as B2C (business to consumer), B2B (business to business) and C2C (consumer to consumer) creating ever growing forms of Internet connectedness. This connectedness enables a vast range of self-service opportunities via the Internet. Self-Service in the Internet Age explores attitudes and behaviors to this new form of self-service provision. It focuses on how services are used and viewed by those who choose to use or not use them in a variety of contexts such as personal banking, shopping, travel, education, and health.

Self Service in the Internet Age 下载 mobi epub pdf txt 电子书