Organizational Behavior: [essentials]

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出版者:McGraw-Hill Education
作者:McShane, Steven Von Glinow, Mary
出品人:
页数:424 pgs
译者:
出版时间:03/10/2008
价格:USD 121.88
装帧:Softcover
isbn号码:9780073381220
丛书系列:
图书标签:
  • 组织行为学
  • 管理学
  • 行为科学
  • 组织心理学
  • 领导力
  • 团队合作
  • 工作态度
  • 企业文化
  • 沟通
  • 激励
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具体描述

http://www.mhhe.com/mcshaneESS2e

Organizational Behavior [Essentials] 2e offers the same quality of contemporary knowledge, excellent readability, and classroom support that has made the hardback book by the same author team one of the best-selling OB books around the world - but in a smaller package. It applies four fundamental principles: linking theory with reality, organizational behavior for everyone, contemporary theory foundation, and active learning support. McShane and Von Glinow have sliced out the extended or secondary topics so students can drill down to what is really essential. Although this book is less than two-thirds the length of their comprehensive hardback textbook, it doesn抰 skimp on classroom support. In this era of active learning, critical thinking, and outcomes-based teaching, these supplements are becoming more 揺ssential?than ever.

New to this edition

All Chapters have been thoroughly updated ?This text remains on the cutting edge of topical coverage in Organizational Behavior, as updated via both examples and recent OB research. New and updated materials include: New section on four perspectives of organizational effectiveness (Ch. 1); New section on the individual抯 self-concept, a topic that is quickly becoming recognized as a powerful influence on individual perceptions, attitudes and behavior (Ch. 2); NEW section on teams trust, which describes the 3 foundations of trust (calculus-based, knowledge-based and identification-based). (Ch. 7); NEW section on choosing the best communication medium (Ch. 8).

Updated Case Lineup ?OB [Essentials] 2e has several new cases not found in the previous edition. Cases have been moved to the end of each part, which gives instructors more flexibility in using the cases as assignment and for discussing the case in terms of theories from more than one chapter.

Expanded Coverage on Conflict Management桾he section on interpersonal conflict, (Ch. 10) includes more detail and an exhibit highlighting the contingencies of each conflict handling style. The chapter now begins with a discussion of the question whether conflict is good or bad. It clarifies the evolution of thinking梚ncluding the all conflict is bad view, the optimal level of conflict (upside-down U) view, and the two types of conflict view.

NEW! Management in the Movies (ISBN: 0073317713) McGraw-Hill is now offering a Management in the Movies DVD loaded with scenes from major Hollywood movies and TV Shows! For example, the clip from Hoosiers has great application to leadership, individual differences (self-efficacy and self esteem), and group dynamics. Each movie has been clipped to highlight a specific scene (each is less than two and a half minutes) and linked to specific topics including groups, ethics, diversity, global management, and more! Along with the DVD, McGraw-Hill provides an instructor抯 manual with suggestions for usage of the clip, clip summaries, and discussion questions to accompany each segment.

New Enhanced Cartridge Content for OB [Essentials] 2e includes chapter pre/post tests with results that auto populate your grade book, narrated chapter summaries, narrated PowerPoint slides, select videos, and key terms all available for students to download to their iPod抯 and study on the go. In addition the Manager抯 Hot Seat Videos will be included in the enhanced cartridge along with 20 self-assessment exercises, interactive exercises, chapter quizzes, and video material. These interactivities help the students?connection to the field of organizational behavior be more personal and immediate through interesting self-assessments that cover such areas as leadership, listening skills, and they type of company in which they would prefer to work.

Updated and Expanded Coverage on Organizational Culture 桽chneider抯 attraction-selection-attribution theory is introduced, which explains how attracting, selecting and socializing employees can strengthen organizational culture. OB [Essentials] 2e, includes a section on whether organizational culture is important. The content of the organizational culture section now includes an exhibit showing O扲eilly, Chatman and Caldwell抯 organizational culture profile dimensions. The sections on the elements of content of organizational culture have been re-written to reflect current thinking on the concepts.

Learning objectives at the beginning of each chapter inform students about what they should understand after reading through the chapter.

Author-Prepared, Prep-Time Reducing Instructor Manual and PPTs ?The author prepared their own Instructor Manual and PPTs with the primary goal to save instructors prep time! Each chapter includes many suggested questions to spur in-class discussion as well as three teaching tips for each chapter to further stimulate debate and practical applications of course concepts.

A complete instructor抯 package is available with OB [Essentials] 2e ensuring the highest quality and reliability of each and every piece of this superlative teaching package梩he instructors manual and PPT presentations are developed by Steve McShane. Each chapter in the Instructor抯 Manual includes the learning objective, key terms with definitions, lecture outline, suggested answers to discussion questions, teaching notes for the chapter case study, teaching notes for the team exercise(s), and teaching notes for the self-assessment(s) related to that chapter as well as for additional self-assessments online.

Self-Assessment ExercisesM at the end of most chapters allow students to diagnose their attitudes, personality, values, and beliefs on a variety of organizational behavior concepts. Topics include active listening skills, upward influence, conflict handling, leadership, Identifying Your Preferred Organizational Structure, Corporate Culture Preference Scale, and Tolerance of Change Scale among others. Additional self-assessments are located online at www.mhhe.com/mcshaneESS2e

Opening vignettes begin each chapter to draw students into the topics with a real organizational incident related to the content of that chapter.

End-of-part video summaries are located in an appendix at the back of the text.

End-of-chapter material includes a chapter summary, key terms, critical thinking questions, case study, team exercises, web exercise, team activity, and self-assessment exercise.

Every chapter has eye-catching photos, usually about specific companies. Detailed captions briefly describe real-life incidents relating to the photo.

《组织行为学:基石》 在瞬息万变的商业世界中,理解并驾驭人与组织之间的复杂关系,已成为企业成功的关键。《组织行为学:基石》并非仅仅堆砌理论,而是深入剖析驱动个体、群体和组织绩效的核心要素,为您构建坚实的组织行为学知识框架。 本书致力于揭示隐藏在日常工作场景中的深层动力。您将学习到如何识别并运用动机理论,理解不同激励方式对员工敬业度和产出的影响。无论是传统的薪酬福利,还是内在的成就感和归属感,本书都将为您提供切实可行的洞察,帮助您打造高效的激励体系。 在群体层面,本书将引导您探索团队协作的奥秘。从团队的形成、发展到高效运作,您将掌握冲突管理、沟通技巧和领导力在团队建设中的关键作用。了解群体动力学,能够帮助您识别并纠正可能阻碍团队发展的因素,促进成员间的信任与合作,最终实现团队的协同效应。 组织结构与文化是影响员工行为的另一重要维度。本书将深入分析不同组织设计模式的优劣,以及它们如何影响信息流动、决策效率和员工满意度。同时,您也将深入理解组织文化的力量,学习如何识别、塑造和管理一种能够激发员工潜能、驱动组织持续创新的企业文化。 此外,本书还将探讨组织变革的管理。在快速发展的时代,企业需要不断适应新的市场环境和技术挑战。您将学习到如何有效地规划和实施变革,克服变革阻力,并引导员工积极拥抱变化,实现组织的平稳过渡和持续发展。 《组织行为学:基石》的语言风格清晰、务实,结合丰富的案例分析和实践练习,旨在帮助读者将理论知识转化为解决实际问题的能力。无论您是管理者、人力资源专业人士,还是对组织运作充满好奇的求知者,本书都将是您探索组织行为学奥秘、提升个人及组织绩效的宝贵指南。 本书内容涵盖: 个体层面: 工作满意度与敬业度: 深入探讨影响员工工作满意度和敬业度的关键因素,以及如何通过有效的管理策略来提升这两项指标。这包括理解个体在工作中的情感、认知和行为反应,以及如何营造一个能够激发员工积极性的工作环境。 动机理论与应用: 全面梳理和分析马斯洛需求层次理论、赫兹伯格双因素理论、ERG理论、公平理论、期望理论、目标设置理论等经典动机理论,并结合实际工作场景,指导读者如何将这些理论应用于员工激励和绩效管理中。 人格与价值观: 探讨不同人格特质(如大五人格模型)和核心价值观如何影响员工的行为模式、决策风格以及在组织中的适应性,以及管理者如何根据个体差异进行有效管理。 学习理论与行为塑造: 介绍经典学习理论,如操作性条件反射、社会学习理论等,并阐述如何运用这些理论来引导员工学习新技能、适应组织要求,以及塑造积极的工作行为。 情绪与态度: 分析情绪在工作场所中的作用,以及积极和消极情绪如何影响员工的认知、决策和人际互动。同时,探讨态度(如工作态度、组织承诺)的形成和改变,以及它们与员工绩效之间的关系。 感知与归因: 解释个体如何感知和解释信息,以及常见的感知偏差(如刻板印象、晕轮效应)如何影响对他人和事件的评价。深入理解归因过程,可以帮助管理者更准确地判断员工行为的原因。 群体层面: 群体动力学与团队建设: 详细阐述群体形成、发展阶段(如舒尔茨的包容-控制-亲密模型、塔克曼的五阶段模型),以及影响团队凝聚力、效率和创新能力的因素。指导读者如何建设高绩效团队。 沟通在组织中的作用: 剖析组织内部沟通的渠道、障碍和技巧,包括正式与非正式沟通、口头与书面沟通,以及跨文化沟通的挑战。学习如何建立高效的沟通机制。 冲突管理与谈判: 提供多种冲突类型(如功能性冲突、非功能性冲突)的识别方法,并介绍建设性的冲突处理策略,如回避、竞争、迁就、妥协和协作。同时,阐述谈判的基本原则和技巧。 领导力理论与实践: 梳理不同领导理论(如特质理论、行为理论、权变理论、魅力型领导、变革型领导),探讨领导者在激励、指导和影响追随者方面的作用,并提供发展领导潜力的建议。 权力与政治: 分析组织中的权力来源、权力运用方式以及组织政治的运作机制,帮助读者理解权力关系如何影响决策和资源分配,并学会如何在组织中有效地运用和应对权力。 组织层面: 组织结构与设计: 探讨常见的组织结构类型(如职能结构、事业部结构、矩阵结构、扁平化结构),分析不同结构模式对效率、创新和员工满意度的影响,并指导读者如何根据组织目标和外部环境选择合适的组织设计。 组织文化与价值观: 深入分析组织文化的构成要素、类型及其在塑造员工行为、驱动组织绩效方面的作用。教授如何诊断、管理和重塑组织文化,以适应时代发展。 组织变革与发展: 阐述组织变革的驱动因素、变革过程的各个阶段,以及如何管理变革阻力、提高变革成功率。介绍组织发展的相关理论和方法,如质量管理、学习型组织等。 组织环境与战略: 分析外部环境(如经济、技术、社会、政治等)对组织行为的影响,以及战略决策如何塑造组织结构、文化和员工行为。 跨文化组织行为: 探讨在全球化背景下,不同文化背景的个体和群体在组织中的行为差异,以及如何进行有效的跨文化管理和沟通。 《组织行为学:基石》是一部集理论深度、实践指导和案例分析于一体的著作,旨在为读者提供一套全面而系统的组织行为学知识体系。无论您是希望提升团队效率、优化管理策略,还是致力于打造卓越的企业文化,本书都将是您不可或缺的参考。

作者简介

Steven L. McShane is Professor of Management in the Graduate School of Management at the University of Western Australia (UWA). Steve has also taught in the business facilities at Simon Fraser University and Queen's University in Canada. He is a past president of the Administrative Sciences Association of Canada. Steve earned his Ph.D. from Michigan State University, a Master of Industrial Relations from the University of Toronto, and an undergraduate degree from Queen's University in Kingston. He receives high teaching ratings from MBA and doctoral students both in Perth, Australia, and in Singapore, where he teaches senior officers in the Singapore Armed Forces. Steve is also the co-author with Professor Mary Anne Von Glinow of Organizational Behaviour: Emerging Realities for the Workplace Revolution, 2nd edition (2003), McGraw-Hill's highly successful American adaptation of this text. He is co-author with Professor Tony Travaglione of Organisational Behaviour on the Pacific Rim (2003), McGraw-Hill's most recent organizational behaviour book published in that region. Steve has published several dozen articles and conference papers on the socialization of new employees, gender bias in job evaluation, wrongful dismissal, media bias in business magazines, and other diverse issues. Along with teaching and writing, Steve enjoys spending his leisure time swimming, bodysurfing, canoeing, skiing, and travelling with his wife and two daughters.

目录信息

Contents
PART 1: INTRODUCTION
Chapter 1 Introduction to Organizational Behavior
PART 2: INDIVIDUAL BEHAVIOR AND PROCESSES
Chapter 2 Individual Behavior, Personality and Values
Chapter 3 Perception and Learning in Organizations
Chapter 4 Workplace Emotions, Attitudes, and Stress
Chapter 5 Employee Motivation: Foundations and Practices
Chapter 6 Decision Making and Creativity
PART 3: TEAM PROCESSES
Chapter 7 Team Dynamics
Chapter 8 Communicating in Teams and Organizations
Chapter 9 Power and Influence in the Workplace
Chapter 10 Conflict Management
Chapter 11 Leadership in Organizational Settings
PART 4: ORGANIZATIONAL PROCESSES
Chapter 12 Organizational Structure
Chapter 13 Organizational Culture
Chapter 14 Organizational Change
· · · · · · (收起)

读后感

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关于组织变革与抗拒心理的章节,是我认为全书最具深度的部分之一。在现实的企业重组或系统升级中,员工的抵触往往是项目失败的首要原因。这本书没有把抗拒简单归咎于“员工的惰性”或“信息不透明”,而是深入挖掘了深层次的心理根源,比如**对“确定性丧失”的本能恐惧**以及**身份认同被威胁的边缘感**。作者引入了认知失调理论和损失厌恶心理学来解释这种现象,使得“抗拒”行为拥有了可理解的逻辑框架。更重要的是,它提供了一套超越“沟通”本身的变革管理策略。例如,它强调“小胜利”的累积效应,即在大的变革蓝图中,刻意设计一些能够快速见效、让员工体验到积极改变的微小项目,从而建立对后续变革的心理储备和信任基础。此外,书中对“变革疲劳”现象的描述也极其精准,它提醒管理者,变革不是一次性的活动,而是一个持续的、需要资源投入的“精力管理”过程。这种细致入微的心理洞察,让我意识到,成功的变革不是靠强制推行,而是靠精心培育的心理基础。

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阅读过程中,我发现这本书在结构设计上,体现了一种微妙的平衡感,既要满足初学者的入门需求,又不能让资深人士感到乏味。这种平衡感在“团队动力学”这一块体现得淋漓尽致。它对团队的形成阶段(Tuckman模型)的阐述非常扎实,但在随后的内容中,它迅速转向了更具挑战性的议题——**冲突的建设性利用**。太多书籍将冲突视为需要立即消除的负面因素,而这本书却花了大篇幅论证了“适度冲突”如何成为创新的催化剂。它通过解析不同冲突类型(任务冲突、关系冲突)的神经生物学基础和心理学后果,提供了一套严谨的方法论来区分“有害的内耗”与“有益的辩论”。举个例子,书中提到如何设计会议流程,确保“沉默的大多数”的声音能被有效引入,以及如何利用“红队演练”来系统性地挑战既定方案,这些都不是空泛的说教,而是可以被直接复刻到日常管理实践中的“操作指南”。读完这部分,我不再惧怕工作中的意见分歧,反而开始将其视为检验策略健壮性的重要环节,这是一种思维模式的根本性转变,远比记住几个术语来得深刻和持久。

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我花了相当一部分时间去研究其中关于“领导力模型演变”的那几个章节,坦白说,有些同类书籍在处理这个话题时,往往是把各种领导力理论简单地排列组合,像一个时间轴上的罗列,读者很难理清它们之间的逻辑继承和突破点。但这本书的处理方式却展现出一种深刻的历史观和批判性思维。它清晰地勾勒出了从早期的“特质论”到“行为论”,再到后来的“权变理论”,乃至现代的“变革型领导”和“仆人式领导”之间,思想的碰撞与螺旋上升。特别是在讨论“情境因素”对领导有效性的影响时,作者没有停留在简单的“匹配”层面,而是引入了“动态适应性”的概念,强调在VUCA(易变、不确定、复杂、模糊)时代,领导者必须具备一种近乎“流体”的思维模式,能够根据组织生命周期和外部环境的微小波动,即时调整自己的授权和决策风格。我尤其欣赏作者在引用经典研究的同时,还能敏锐地捕捉到近年来新兴的管理哲学,比如对“去中心化决策”和“内部创业精神”的论述,这些内容远超出了传统管理学的范畴,更贴近当前科技企业和知识密集型组织的现实需求。它不是在重复过去的成功故事,而是在预判未来的挑战,这种前瞻性,让这本书的价值远远超越了一本普通的教材。

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最后,这本书在处理“道德与伦理”这个往往被边缘化的主题时,展现了极强的责任感。在当今社会,企业声誉的脆弱性日益增加,一个微小的伦理失误可能导致巨大的商业后果。该书没有停留在对《公司法》条文的引用上,而是着重探讨了“组织伦理气候”的构建。它区分了“规范性(Normative)伦理”和“描述性(Descriptive)伦理”,前者关乎我们应该做什么,后者则关注组织中实际发生了什么。作者指出,一个仅仅拥有高尚道德准则但内部充斥着“潜规则”的组织,其伦理风险是极高的。书中通过对“旁观者效应”在企业决策链中的体现,解释了为什么看似正直的个体会在群体压力下做出不道德的决定。它提供了一个实用的框架,用以评估组织决策流程中的“伦理盲点”,比如过度依赖群体思维或上级意志。这种对组织结构如何系统性地“腐蚀”个体良知的深刻反思,使得这本书不仅仅是一本关于“如何管理”的书,更是一本关于“如何建立一个值得效忠和信任的组织”的指南。它迫使读者跳出单纯的效率考量,去正视组织存在的更深层次的社会责任。

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这本书,初拿到手时,我带着一种混合着期待与审慎的心态。毕竟,“组织行为学”这个领域,内容庞杂,涉及心理学、社会学、管理学等诸多交叉学科,要做到“精要”而不失深度,实属不易。我首先关注的是其对核心概念的阐述方式。这本书并没有一上来就陷入冗长晦涩的理论堆砌,而是通过一系列贴近实际工作场景的案例切入,比如职场中的冲突解决、跨部门协作中的沟通障碍,以及如何有效激励那些“躺平”的员工。这些案例的选取非常巧妙,它们不是教科书上那种脱离实际的完美情境,而是充满了现实的灰度和复杂性。例如,在讨论“组织文化”时,它没有简单地罗列“强文化”、“弱文化”的定义,而是深入分析了一个初创企业如何在快速扩张中,创始人的个人价值观如何无意间塑造了一种高压、低容错率的内部环境,以及这种文化如何反过来阻碍了后续人才的留存。更令人称道的是,书中对个体差异的探讨,它没有将员工视为同质化的“资源”,而是细致地剖析了“大五人格”模型在不同管理层级中的应用差异,以及文化背景如何影响人们对“权威”和“反馈”的接受程度。这种层层递进、由宏观到微观的叙事结构,使得原本抽象的理论变得具象可感,仿佛有一位经验丰富、洞察敏锐的导师,正领着我们一步步揭开组织运行的神秘面纱。它提供的工具箱,更像是实战中磨砺出来的匕首,锋利且实用,而非仅仅是博物馆里的陈列品。

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