The Call Centre Training Handbook pdf epub mobi txt 电子书下载 2024

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John P. Wilson

Kogan Page

2009-02-28

319

USD 49.95

Hardcover

9780749450885

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发表于2024-12-29

The Call Centre Training Handbook epub 下载 mobi 下载 pdf 下载 txt 电子书下载 2024

The Call Centre Training Handbook pdf epub mobi txt 电子书下载 2024

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"The Call Centre Training Handbook" is a complete resource for providing learning, training and development within contact centres. Whether it is induction or periodic training, those who train staff will find it an indispensible resource. It also offers call centre managers and trainers information with which to benchmark training and identifies best practice in learning and development. The book addresses the key areas of training call centre staff including; quality of customer service, dealing with difficult customers, outsourcing and offshore training, and measuring and evaluating performance. International case studies provide the reader with practical examples of real-life training, while sample exercises and models supply the tools to deliver effective learning.

The Call Centre Training Handbook 下载 mobi epub pdf txt 电子书