Anne Gray presents a critical analysis of trends in European welfare systems and labour market policies. How and why are they changing? How do they affect the daily lives of those facing unemployment or precarious work? Gray shows how the idea of unemployment benefits as a right is evolving into a regime closer to American 'workfare'. She explains how this policy forces the unemployed into low paid, temporary or part-time jobs associated with the new 'flexible' labour market. Drawing on unemployed people's own accounts of their experiences - in the UK, Germany, France and Belgium - Gray illustrates the job market as seen from the dole queue. She examines how the unemployed assess benefit rules and welfare-to-work programmes. Exploring the changing nature of work in Europe, Gray reveals why is there a shortage of full-time permanent jobs, what is to be done, and what the future holds for labour market regulation in Europe. Providing clear explanations about shifts in welfare policy, this book is ideal for trade unionists, activists and students, and makes an important contribution to wider debates on globalisation and the future of work.