The Big Book of Customer Service Training Games pdf epub mobi txt 电子书 下载 2025
出版者:McGraw-Hill
作者:Carlaw, Peggy/ Deming, Vasudha Kathleen
出品人:
页数:209
译者:
出版时间:1998-9
价格:$ 28.25
装帧:Pap
isbn号码:9780070779747
丛书系列:
图书标签:
- 客户服务
- 培训
- 游戏
- 团队建设
- 沟通技巧
- 员工发展
- 互动学习
- 角色扮演
- 问题解决
- 服务质量
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具体描述
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.
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