Sustaining Knock Your Socks Off Service pdf epub mobi txt 电子书 下载 2024


Sustaining Knock Your Socks Off Service

简体网页||繁体网页
Connellan, Thomas K./ Zemke, Ron
Amacom Books
1993-7
176
$ 20.28
Pap
9780814478240

图书标签:  


喜欢 Sustaining Knock Your Socks Off Service 的读者还喜欢




点击这里下载
    


想要找书就要到 小哈图书下载中心
立刻按 ctrl+D收藏本页
你会得到大惊喜!!

发表于2024-11-04

Sustaining Knock Your Socks Off Service epub 下载 mobi 下载 pdf 下载 txt 电子书 下载 2024

Sustaining Knock Your Socks Off Service epub 下载 mobi 下载 pdf 下载 txt 电子书 下载 2024

Sustaining Knock Your Socks Off Service pdf epub mobi txt 电子书 下载 2024



图书描述

Customer service programs are easy to initiate - thousands of companies start them every year, only to see their efforts falter after the first three months. So how do you keep service momentum going once basic training's over and your employees are sitting comfortably back behind their desks? With Sustaining Knock Your Socks Off Service. Ron Zemke's first two books showed managers how to deliver and manage Knock Your Socks Off Service. Now he and Tom Connellan explain how to keep customers coming back for more. And just exactly what is Knock Your Socks Off Service? According to Zemke and Connellan, it's "making sure you know what your customer wants and expects from you, being flexible in meeting those demands, treating the customer like a partner rather than an adversary or an end-user, and working like heck to make it easy for a customer to do business with you." Sustaining Knock Your Socks Off Service presents a conceptual framework for sustaining customer service initiatives. It provides powerful strategies and proven techniques for integrating quality into your everyday business practice. And it contains examples of the techniques at work so that managers will know what to do right after finishing each chapter. In an engaging and witty manner, experts Zemke and Connellan handle plenty of serious issues in their book. They examine the most frequent causes of service program burnout in detail and supply potent advice for handling them. You'll discover why "roller-coaster" performance develops, how to cure it, and how to prevent it; why most customer service training programs are doomed to never reach their full potential and what to do about it; how to shorten the learning curve forservice-quality behavior; the role of positive expectations and reinforcement in affecting service quality; and how to make continuous improvement a permanent part of corporate culture. So you've gotten a service program off the ground. Congratulations! As Zemke and Connellan po

Sustaining Knock Your Socks Off Service 下载 mobi epub pdf txt 电子书

著者简介


图书目录


Sustaining Knock Your Socks Off Service pdf epub mobi txt 电子书 下载
想要找书就要到 小哈图书下载中心
立刻按 ctrl+D收藏本页
你会得到大惊喜!!

用户评价

评分

评分

评分

评分

评分

读后感

评分

评分

评分

评分

评分

类似图书 点击查看全场最低价

Sustaining Knock Your Socks Off Service pdf epub mobi txt 电子书 下载 2024


分享链接









相关图书




本站所有内容均为互联网搜索引擎提供的公开搜索信息,本站不存储任何数据与内容,任何内容与数据均与本站无关,如有需要请联系相关搜索引擎包括但不限于百度google,bing,sogou

友情链接

© 2024 qciss.net All Rights Reserved. 小哈图书下载中心 版权所有