Total Customer Satisfaction pdf epub mobi txt 電子書下載 2024

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Sherman, Stephanie G.

John Wiley & Sons Inc

1998-12

400

578.00元

Pap

9780787943929

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发表于2024-11-11

Total Customer Satisfaction epub 下載 mobi 下載 pdf 下載 txt 電子書下載 2024

Total Customer Satisfaction pdf epub mobi txt 電子書下載 2024

圖書描述

A valuable tool for any health care leader dedicated to improving the quality of care and enhancing patient satisfaction. Combining theory and discussion with a practical 'action plan' format, Sherman challenges the reader to think about solutions, not just ideas. - Irwin Press, president, Press, Ganey Associates, Inc.Whether you're a CEO, a caregiver, or simply someone who cares about the results of service initiatives, you'll find plenty of great ideas in this book. - Mark C. Clement, president and CEO, Holy Cross Hospital, Winner, 1994 AHA Great Comebacks Award, 1996 International Enterprise Award for Customer Satisfaction, 1998 Global Best Practices Award for Customer ServiceTotal Customer Satisfaction reports on the breakthrough methods used by awarding winning hospitals and health care organizations to achieve top-rated national status in customer satisfaction. Learn from top experts in the field of how to create and implement total customer satisfaction tactical plan that will boost customer satisfaction ratings in your health care organization.

Total Customer Satisfaction 下載 mobi epub pdf txt 電子書