The benefits include: cost reduction; increased productivity; improved safety; higher morale; and the ability to meet the changing expectations of your customers. Step-by-step, the authors guide you through the creation and implementation of a process master. You will learn: ULLIIdentify and gain control of your organization's key processes./LILIGet the right people involved./LILIEstablish boundaries and measures./LILIUse the process master to support ISO and HACCP compliance/LI/UL"Process Mastering" contains two fully completed sample Process Masters as well as numerous improvement examples. An appendix provides blank Process Master forms and shows you how to use a Deployment Flow Chart.
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