Managing Client Care pdf epub mobi txt 電子書 下載2025
- 客戶關懷
- 客戶管理
- 醫療保健
- 護理
- 溝通技巧
- 人際關係
- 服務質量
- 患者體驗
- 醫療管理
- 專業發展
具體描述
Providing a focus on the knowledge and skills needed to become a successful first-line manager, this unique text emphasizes successful client care by addressing the role of nurses in managing quality and the available resources needed. It also discusses each of the essential components of the manager of care role, as well as the basic or core competencies required of staff nurses inherent in the direct care of clients. Thoroughly revised and updated, this 3rd edition reflects the numerous changes related to evolving management concepts - including understanding the health care system, using personal strengths most effectively, and nurturing professional integrity.
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