PART I. Introduction to Operations Management
Chapter 1. Operations and Productivity
Chapter 2. Operations Strategy in a Global Environment
Chapter 3. Project Management
Chapter 4. Forecasting
PART II. Designing Operations
Chapter 5. Design of Goods and Services
Chapter 6. Managing Quality
Supplement 6. Statistical Process Control
Chapter 7. Process Strategy
Supplement 7. Capacity and Constraint Management
Chapter 8. Location Strategies
Chapter 9. Layout Strategies
Chapter 10. Human Resources, Job Design, and Work Measurement
PART III. Managing Operations
Chapter 11. Supply Chain Management
Supplement 11. Outsourcing as a Supply Chain Strategy
Chapter 12. Inventory Management
Chapter 13. Aggregate Planning
Chapter 14. Material Requirements Planning (MRP) and ERP
Chapter 15. Short-Term Scheduling
Chapter 16. JIT and Lean Operations
Chapter 17. Maintenance and Reliability
PART IV. Quantitative Modules
Module A. Decision-Making Tools
Module B. Linear Programming
Module C. Transportation Models
Module D. Waiting-Line Models
Module E. Learning Curves
Module F. Simulation
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