It is widely recognized that communication is at the very heart of effective management. There is therefore an ever-expanding demand for valid and generalizable information on how best to relate to people in organizational contexts. "Communication Skills for Effective Management" demonstrates how, for managers to be successful, they need to employ a range of key communication skills, styles and strategies. The contents are based upon the authors' experiences of researching, teaching and consulting in a range of private and public sector organizations. From their academic and real-world involvement they have identified the core skills of effective management. Presented in an academically rigorous yet student-friendly way, the reader is encouraged to interact with the material covered. Each chapter contains a series of boxed text, diagrams, tables and illustrations which summarize core points. Exercises are also provided to enable managers to put the material reviewed into practice. A text for undergraduate business and management students studying business communication and MBA students, this book should also be useful for practising managers.
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