This book considers strategic aspects of quality management and self-assessment frameworks, and provides an in-depth examination of a number of the main quality improvement tools and techniques. Incorporating a critical orientation, the text reviews the implementation of a variety of quality management programmes across a range of organizational contexts, including manufacturing, higher education, health care, policing and retailing. With case studies illustrating good practice in all contexts including manufacturing and service organizations, critiques and further reading, Understanding, Managing and Implementing Quality is a highly useful resource for students, researchers ans those studying for professional qualifications.
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