How to Use This Book
1. Acceptances 1
2. Acknowledgments and Confirmations 8
3. Adjustment, Letters of 16
4. Advice 25
5. Anniversaries and Birthdays 33
6. Announcements 40
7. Apologies 49
8. Application, Letters of 58
9. Appointments and Interviews 66
10. Appreciation, Letters of 72
11. Belated Letters 80
12. Collection Letters 86
13. Complaints 96
14. Congratulations 108
15. Contracts, Letters That Serve As 117
16. Cover Letters 122
17. Credit, Letters About 131
18. Disagreement, Letters of 139
19. Editor, Letters to the 146
20. E-mail 155
21. Employment, Letters Dealing with 162
22. Family and Friends, Letters to 172
23. Faxed Letters 182
24. Follow-Up Letters 189
25. Fundraising Letters 197
26. “Get Well” Letters 207
27. Goodwill Letters 216
28. Holiday Letters 221
29. Instruction, Letters of 230
30. Introduction, Letters of 237
31. Invitations 246
32. Love Letters 257
33. Memos 265
34. Neighbors, Letters to 271
35. Orders, Letters Dealing with 276
36. Organizations and Clubs, Letters Related to 283
37. Query Letters 289
38. References and Recommendations 296
39. Refusals 304
40. Reports and Proposals 314
41. Requests and Inquiries 321
42. Responses 332
43. Résumés 340
44. Sales Letters 359
45. Sensitive Letters 373
46. Sympathy, Letters of 383
47. Thank-You Letters 395
48. Travel, Letters Related to 407
49. Wedding Correspondence 413
50. Welcome, Letters of 426
Appendix I: Mechanics 433
Appendix II: Content 449
Index 460
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