Technology and Customer Service pdf epub mobi txt 電子書下載 2024

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Timm, Paul R.; Jones, Christopher G.

2004-5

208

$ 73.90

9780130989901

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发表于2024-11-10

Technology and Customer Service epub 下載 mobi 下載 pdf 下載 txt 電子書下載 2024

Technology and Customer Service pdf epub mobi txt 電子書下載 2024

圖書描述

For courses in Technical Customer Service, Marketing, and Sales. Addressing the use of current technology in building customer loyalty such as call centers, web pages, and customer relationship management (CRM), this easily readable text explains how technology can enhance customer loyalty by exceeding expectations in small but significant ways. Techno-savvy readers will find this text provides a concise review of the mechanics and a liberal dose of application ideas. For those who are less familiar with technology, the material will teach basics needed to develop and sustain customer loyalty.

Technology and Customer Service 下載 mobi epub pdf txt 電子書