Customer Service pdf epub mobi txt 电子书下载 2024

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Eggland, Steven A./ Britten, Michael J., Ph.D.

Prentice Hall

2001-10

192

$ 47.69

Pap

9780135275085

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发表于2024-11-25

Customer Service epub 下载 mobi 下载 pdf 下载 txt 电子书下载 2024

Customer Service pdf epub mobi txt 电子书下载 2024

图书描述

For courses in Business Administration, Marketing, Consumer Behavior, Marketing Education, Customer Service. This book is about the consumer's right to service-convenience, courtesy, and responsiveness to problems and needs-and about organizations' willingness and ability to acknowledge and deliver that right to their clients, customers, patients, passengers, ticket buyers, constituents, etc. The book is based upon information provided by hundreds of consumers throughout the United States describing real-life transactions with a broad spectrum of businesses and institutions in both the private and public sectors. It illustrates the importance of customer satisfaction in the workplace and points out areas where businesses succeed or fail to meet customer expectations.

Customer Service 下载 mobi epub pdf txt 电子书