Satisfaction pdf epub mobi txt 電子書 下載 2024


Satisfaction

簡體網頁||繁體網頁
Denove, Chris/ Power, James D., IV
Penguin USA
2007-6
266
$ 14.95
Pap
9781591841647

圖書標籤: 經營管理   


喜歡 Satisfaction 的讀者還喜歡




點擊這裡下載
    


想要找書就要到 小哈圖書下載中心
立刻按 ctrl+D收藏本頁
你會得到大驚喜!!

发表于2024-11-11

Satisfaction epub 下載 mobi 下載 pdf 下載 txt 電子書 下載 2024

Satisfaction epub 下載 mobi 下載 pdf 下載 txt 電子書 下載 2024

Satisfaction pdf epub mobi txt 電子書 下載 2024



圖書描述

The ultimate guide to customer satisfaction, from the people who understand it better than anyone

For nearly forty years, J. D. Power and Associates has been synonymous with measuring customer satisfaction and helping businesses understand what customers really want. Now two of the company’s senior executives, Chris Denove and James D. Power IV, unlock the vault on decades of closely guarded research data—and insights previously available only to the firm’s clients. This is the first book that really explains how great companies like Lexus, UPS, JetBlue, and Enterprise Rent-A-Car get it right, delivering consistently high customer satisfaction and translating it into profitable growth. It will teach you, for instance, how to:

• Understand the financial link between satisfaction and profits

• Turn customers who are simply "satisfied" into vocal advocates

• Empower frontline employees to do the right thing

• Use problem resolution as an opportunity to make new fans

Satisfaction offers advice for companies large or small, for product manufacturers, service providers, and retailers alike. It delivers not just a stockpile of customer research, but a road map to developing specific policies and processes. It also tells fascinating stories of companies that don’t just talk the talk, but walk the walk every day—and of other companies that ignored the voice of the customer, with dire consequences.

Satisfaction 下載 mobi epub pdf txt 電子書

著者簡介


圖書目錄


Satisfaction pdf epub mobi txt 電子書 下載
想要找書就要到 小哈圖書下載中心
立刻按 ctrl+D收藏本頁
你會得到大驚喜!!

用戶評價

評分

評分

評分

評分

評分

讀後感

評分

評分

評分

評分

評分

類似圖書 點擊查看全場最低價

Satisfaction pdf epub mobi txt 電子書 下載 2024


分享鏈接





相關圖書




本站所有內容均為互聯網搜索引擎提供的公開搜索信息,本站不存儲任何數據與內容,任何內容與數據均與本站無關,如有需要請聯繫相關搜索引擎包括但不限於百度google,bing,sogou

友情鏈接

© 2024 qciss.net All Rights Reserved. 小哈圖書下載中心 版权所有