Hospitality Supervisor's Survival Kit pdf epub mobi txt 电子书 下载 2025
出版者:Prentice Hall
作者:Goodwin, Cliff/ Squire, Albert/ Chapman, Elwood N.
出品人:
页数:240
译者:
出版时间:2004-5
价格:$ 81.59
装帧:Pap
isbn号码:9780130498465
丛书系列:
图书标签:
- Hospitality Management
- Supervision
- Leadership
- Customer Service
- Hotel Operations
- Restaurant Management
- Training
- Problem Solving
- Communication Skills
- Team Management
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具体描述
For courses introductory courses in Hospitality Management and Human Resource Management. This survival kit contains the tools needed to develop skills in human relations, labor and management relations, and customer service that are essential to effective customer and employee management and supervision. The book is well grounded in theory, yet practical, providing many scenarios, case studies, and role-plays.
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