"Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fans." This, in a nutshell, is the advice given to a new Area Manager on his first day--in an extraordinary business book that will help everyone, in every kind of organization or business, deliver stunning customer service and achieve miraculous bottom-line results. Written in the parable style of The One Minute Manager, Raving Fans uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature--not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace--and turn their customers into raving, spending fans.
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Easy read，但明明50頁都嫌多的內容扯瞭132頁不是浪費時間嗎？！而且好多情節都讓人看得有點尷尬……會讀這本書是因為公司要求，然後來豆瓣看瞭纔發現這書居然是1993年齣版的！
评分Easy read，但明明50頁都嫌多的內容扯瞭132頁不是浪費時間嗎？！而且好多情節都讓人看得有點尷尬……會讀這本書是因為公司要求，然後來豆瓣看瞭纔發現這書居然是1993年齣版的！
评分Easy read，但明明50頁都嫌多的內容扯瞭132頁不是浪費時間嗎？！而且好多情節都讓人看得有點尷尬……會讀這本書是因為公司要求，然後來豆瓣看瞭纔發現這書居然是1993年齣版的！
评分Easy read，但明明50頁都嫌多的內容扯瞭132頁不是浪費時間嗎？！而且好多情節都讓人看得有點尷尬……會讀這本書是因為公司要求，然後來豆瓣看瞭纔發現這書居然是1993年齣版的！
评分Ken Blanchard係列書中最平淡的一本。
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