The Service Profit Chain pdf epub mobi txt 电子书下载 2024

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James L. Heskett

Free Press

1997-4-10

320

USD 32.50

Hardcover

9780684832562

图书标签: 设计管理

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发表于2024-11-11

The Service Profit Chain epub 下载 mobi 下载 pdf 下载 txt 电子书下载 2024

The Service Profit Chain pdf epub mobi txt 电子书下载 2024

图书描述

This is the product of research by a team of Harvard Business School authorities on service-firm management. It provides a model that managers should be able to use - with practical guidelines that have been implemented already by high-performing companies. Directly linking profit and growth not only to customer loyalty and satisfaction but to employee productivity, loyalty, and satisfaction, the authors lay out a step-by-step action plan for managing, marketing, hiring, delivering services, and assessing faults. With in-depth case studies that demonstrate how the best companies do it, this work aims to enable managers to unlock their true potential and secure a place at the forefront of their industry.

The Service Profit Chain 下载 mobi epub pdf txt 电子书