具体描述
Good feedback is essential to helping employees perform better at work. It lets people know when they are meeting or exceeding expectat ions, and when they need to get back on the right track. This practical guide shows managers how to develop and refine this necessary skill.
作者简介
Since 1984, Harvard Business School Press has been dedicated to publishing the most contemporary management thinking, written by authors and practitioners who are leading the way. Whether readers are seeking big-picture strategic thinking or tactical problem solving, advice in managing global corporations or for developing personal careers, HBS Press helps fuel the fire of innovative thought. HBS Press has earned a reputation as the springboard of thought for both established and emerging business leaders.
目录信息
Mentor's Message: Feedback as a path for learning, developing, and changing
Giving Feedback: The Basics
What is Feedback?
What feedback is not!
What feedback is
When to Give Feedback
Know when to step in
When feedback works and when it doesn't
How to Give Feedback Effectively
Establish a receptive work environment
Do your homework before a formal feedback session
Follow these five steps to facilitate a corrective feedback session
How to Receive Feedback Openly
Why do we feel defensive?
Open your mind to change
How to Manage Feedback Problems
Think Carefully about giving upward corrective feedback
Decide when feedback no longer works
Be patient when working with a noncommunicator
Handle volatile situation with care
Avoid giving inappropriate feedback
Tips and Tools
Tools for Giving Feedback
Test Yourself
Answers to test questions
To Learn More
Sources for Giving Feedback
Notes
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