Managing the Guest Experience in Hospitality pdf epub mobi txt 电子书 下载 2024


Managing the Guest Experience in Hospitality

简体网页||繁体网页
Robert Ford
Thomson Delmar Learning
1999-12-13
432
USD 68.95
Paperback
9780766814158

图书标签: 酒店管理  旅游  hospitality  disney   


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发表于2024-12-24

Managing the Guest Experience in Hospitality epub 下载 mobi 下载 pdf 下载 txt 电子书 下载 2024

Managing the Guest Experience in Hospitality epub 下载 mobi 下载 pdf 下载 txt 电子书 下载 2024

Managing the Guest Experience in Hospitality pdf epub mobi txt 电子书 下载 2024



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This book is organized around the 14 "Service Principles" with a chapter dedicated to each. The most recent research is integrated throughout to support each principle and each chapter provides "Exemplars of Excellent Service". A "Moment of Truth" feature interspersed throughout the book provides an open-ended guest service vinette and allows the reader to provide an appropriate response or analysis of the situation that reflects an understanding of the principle being covered. A "Lessons Learned" section at the end of each chapter provides both practitioners and students with a review of the material quickly, in a useful, applied way.

Managing the Guest Experience in Hospitality 下载 mobi epub pdf txt 电子书

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