Marketing ROI

Marketing ROI pdf epub mobi txt 电子书 下载 2026

出版者:McGraw-Hill Trade
作者:Lenskold, James
出品人:
页数:256
译者:
出版时间:2003-7
价格:$ 45.14
装帧:HRD
isbn号码:9780071413633
丛书系列:
图书标签:
  • 管理
  • 营销ROI
  • 投资回报率
  • 营销分析
  • 数据驱动
  • 营销策略
  • 绩效衡量
  • 营销效果
  • 商业
  • 管理
  • 投资
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具体描述

This is a 2004 Berry-American Marketing Association book prize finalist! 'This book is an indispensable, step-by-step guide to calculating what works and what doesn't in the notoriously difficult to measure areas of marketing and public relations. When a CEO wants to know what he or she got for their investment in marketing, the processes and formulas presented in Marketing ROI help get to the most credible answer possible. More importantly, marketers can now confidently eliminate waste from their budgets and improve productivity' - Tom Nicholson, Former Director Public Relations and Communications, Sears, Roebuck and Co.A powerful program for making every marketing dollar count by accurately measuring its impact on your company's bottom line Return on investment (ROI) is today's key business tool for measuring how effectively a company uses its assets, yet few marketing managers receive any ROI training at all. "Marketing ROI" changes that, showing marketing practitioners at all levels how to employ ROI and other financial tools to quantify their organizations' strategic marketing decisions and maximize the incremental profits generated by each dollar invested in their marketing programs.The first comprehensive, easy-to-follow guidebook on using ROI to improve the effectiveness of virtually any marketing program, this results-focused book provides step-by-step guidelines on how your organization can: align marketing measurements and goals with operational objectives; track marketing performance and provide feedback for improvements; and, include all decision makers in the success of its marketing program. For far too long, marketing efforts and expenditures have been seen as a world unto themselves that logically and logistically separate from labor, plant, and other more traditional costs. "Marketing ROI" presents a program for removing the veil of mystery from marketing efficiency by measuring the validity and success of marketing investments and dramatically improving the ROI for each dollar spent in your organization's marketing program.' The goal of this book is to serve as a comprehensive guide for effectively using marketing ROI to improve profitability. There is tremendous opportunity to have an impact on profitability at the campaign, customer, and corporate levels. The information presented will provide insight to executives, marketers, financial managers, and research analysts' - From the Introduction."Marketing ROI" presents an idea whose time has come. The idea? That marketing is an integral component of any organization's profitability (or lack thereof), and it is reasonable - in fact, beneficial - for executives to expect a measurable return on marketing investment, just as they expect returns on capital, technology, and other essential expenditures. Built around a straightforward formula that can be adapted and implemented by organizations to match their own operational and financial requirements, "Marketing ROI" follows a three-step process for introducing, understanding, and implementing marketing ROI: Understand ROI Principles - Introduces key concepts for and the rationale behind marketing ROI; Build the ROI Formula - Explains techniques and examples for measuring marketing ROI and aligning measures with decisions; and, Applying Marketing ROI - Provides methodologies and strategic applications for implementing, standardizing, and managing marketing ROI.Today's increasingly intense competitive environment, coupled with constant demands to improve shareholder value, has ratcheted up the pressure on companies to increase spending efficiency whenever and wherever possible. But with traditional paths to profitability more crowded than ever, companies are finding it virtually impossible to gain meaningful ground while using the same concepts and calculations as their competitors. Businesses need an approach that compares virtually every marketing investment with its incremental return, improves the measurements of the financial value of an organization's marketing investments, and ensures that the underlying principles remain valid."Marketing ROI" presents a new and better way to strengthen your competitive position by solidifying the tracking of your marketing expenses. Let it show you a proven path to accurately measure the efficiency and effectiveness of each of your marketing expenses - from targeted price reductions to direct marketing campaigns to revamped distribution channels - and use that data to increase the bottom-line return for every marketing decision you make.

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我花了将近一个月的时间才细细品味完这本“营销投资回报率”的深度解读,期间我多次在深夜停下来,对照我公司目前的季度报告进行思考。这本书的精妙之处在于,它提供的并非是那种适用于所有企业的“万能药”,而是构建了一套严谨的**思维范式**。它不是告诉你“你应该用A/B测试”,而是深入分析了在何种市场环境下,A/B测试的局限性何在,以及如何设计出能够抵御市场噪音、隔离宏观经济影响的实验组与对照组。书中有几章专门讨论了“归因模型”的演变,从传统的“末次点击归因”的弊端,到多触点、时间衰减模型的复杂部署,作者的论述极其扎实,引用了大量前沿的计量经济学方法,但又避免了过度深奥的数学推导,确保了实操人员也能跟上节奏。它迫使我重新审视了我们过去那些基于直觉而非数据的决策,对于那些长期模糊不清的线上线下整合活动的绩效评估,这本书提供了一套全新的“审计”工具。

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这本书的封面设计得非常引人注目,那种深沉的靛蓝色与亮眼的金色字体形成了强烈的视觉对比,立刻就给人一种专业且高价值的感觉。我是在一家连锁书店的营销类书架上偶然翻到的,当时的犹豫期其实很短,因为光是目录结构和章节标题的排布,就透露出作者对于这门学科理解的深度和系统性。它不像市面上很多同质化的工具书那样,只罗列一堆现成的公式和模板,而是花了大量篇幅去探讨“为什么”——为什么某些看似合理的营销活动最终会竹篮打水一场空,以及如何构建一个真正能够支撑商业决策的测量框架。我尤其欣赏它在开篇部分对“营销等同于支出”这种传统观念的彻底颠覆,作者用一系列历史案例和理论模型,将营销从一个成本中心,彻底重塑为一个可量化、可优化的利润驱动引擎。整个阅读过程,我感觉自己不是在读一本教科书,更像是在跟随一位经验丰富的商业顾问,一步步拆解并重构我过去对广告投入的认知体系。那种豁然开朗的感觉,是近几年来阅读专业书籍中少有的体验。

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这本书的装帧设计虽然专业,但其内容却充满了“实战的烟火气”。我尤其欣赏作者在讨论“预算分配的动态调整”那一章节时的叙事口吻,那种仿佛置身于季度预算会议现场的紧迫感跃然纸上。它没有提供一个静态的Excel模型,而是提供了一整套应对突发市场变化的“决策树”。例如,当竞争对手突然发起价格战时,我们应该选择价格防御、加大差异化宣传,还是保持沉默?书中基于历史数据的模拟结果清晰地展示了不同选择的长期财务后果,远比我们日常凭经验做出的反应要稳健得多。这种前瞻性和预见性,是衡量一本营销书籍是否真正有价值的关键所在。对于任何渴望从“执行者”晋升为“战略制定者”的营销经理来说,这本书提供的视角和方法论,无疑是加速职业成长的催化剂。

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老实说,这本书的阅读门槛不算低,尤其对于那些只习惯于阅读“快速致富”或“秘籍”类营销书籍的读者来说,可能会感到有些吃力。它需要你愿意沉浸在逻辑推演和概念构建的过程中。我注意到,作者在论述“边际效益递减”理论在不同营销渠道上的应用时,非常细致地划分了不同客户生命周期阶段(Acquisition, Retention, Expansion)下的投入产出比差异。书中一个被反复强调的观点是:**真正的ROI提升,往往发生在效率的“微小优化”而非“大规模的资源倾斜”上**。我特别喜欢作者在案例分析中展现出的那种“批判性思维”——即使是看起来非常成功的跨国品牌案例,作者也会毫不留情地指出其潜在的测量缺陷或资源浪费点。这种毫不妥协的求真精神,让这本书的论断极具说服力,也让读者在合上书本时,不会对现实中的营销工作产生不切实际的幻想。

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这本书的文本密度极高,每一页都信息量爆棚,我不得不准备大量的便签纸和荧光笔,因为很多段落值得反复咀嚼。我个人觉得,这本书最具有颠覆性的贡献在于它对**“软性指标”量化**的努力。比如,长期品牌资产的建立通常被视为最难量化的部分,但作者提供了一套非常巧妙的“间接测量矩阵”,通过分析目标受众对核心价值主张的认知变化速度和深度,来反推品牌投入的真实价值。这远远超出了简单的“品牌知名度调查”的范畴,它触及到了消费者心智模型的深层结构。我开始思考,我们过去对“客户体验”的评估,是不是过于依赖满意度分数这类滞后的指标了?这本书引导我关注那些更具前瞻性的、能够预示未来购买行为改变的先行指标。这绝对是一本需要被放在案头,随时翻阅进行“校准”的案头宝典。

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