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國際商務寫作教程教師用書，ISBN：9787810007948，作者：王素清編著

CHAPTER ONE
AN OVERVIEW OF INTERNATIONAL BUS-
INESS COMMUNICATION
Lesson 1 Introduction to Business Communication
Lesson 2 Principles for Business Written Communication
CHAPTERTWO
THE LAYOUT AND APPEARANCE OF BUS-
INESS LETTERS
Lesson 3 The Standard Parts of Business Letters
Lesson4 TheSpecializedPartsofBusinessLetters
商務書信的特殊部分
CHAPTERTHREE
ROUTINEINQUIRIESANDREQUESTS
日常詢函
Lesson5 LettersaboutRoutineInquiries
日常詢盤信
Lesson6 Lettersab0utRoutine（）rders
日常訂貨信
lesson7 LettersaboutRoutineCLaims and Complaints
日常索賠和投訴信
CHAPTERFOUR
LETTERSWITHNEUTRALANDPOSITIVE
INFORMATION
傳遞中性和肯定信息的書信
Lesson8 NeutralRepliestoRoutineRequests
對日常詢函的中性答復
Lesson9 LettersSayingYestoInquiries
對詢函的肯定答復
Less0n10 LettersSayingYestoOrders
對訂貨信的肯定答復
Lessonll LettersSayingYestoClaimsandComplaints
對索賠和投訴信的肯定答復
CHAPTERFIVE
LETTERSWITHNEGATIVEINFORMATION
傳遞否定信息的書信
Lesson12 LettersSayingN0toRequestsforFavors
對請求信的否定答復
Lesson13 LettersSayingN0toOrders
對訂貨信的否定答復
Lesson14 LettersSayingNotoAdjustmentRequests
對索賠信的否定答復
CHAPTERSIX
LETTERSOFPERSUASION
說服信
Lesson15 PersuasiveRequestsforFavours
求助說服信
Lessonl 16 Bargainingfor BetterTerms
討價還價信
Lesson17 SpecialAdjustmentRequests
特彆索賠信
Lesson18 LettersforCollectingPayments
索款信
ILesson19 SalesLetters
促銷信
CH久PTERSEVBN
SPECIALGOODWILLLETTERS
特彆友好信
Lesson20 LettersofAppreciation
感謝信
Lesson21 LettersofC0ngratulation
祝賀信
Lesson22 Let tersofSympathy
慰問信
Lesson23LettersofRecommendation
推薦信
CHAPTEREIGHT
TELEXANDFAXINBUSINESS
COMMUNICATIONS
電傳和傳真的商務聯係
Less0n24 Construction0fTelexWordsandExpressions
電傳字詞的組成
Less0n25 Construction0fTelexandFaxMessages
電傳的寫作
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