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■ 如何為團隊提供其所需要的領導者？■ 如何管理自己的團隊，以使人們富有建設性和高效地一起工作？■ 如何發揮自己對團隊的影響力，確保得到最大限度的支持與閤作？ 本書對上述問題及其他有關問題作瞭清楚而確切的解釋。對於那些接受短期培訓的管理者、MBA，以及想迅速瞭解這一問題核心內容的教師和學生來說，都不失為極具價值的參考書。它還可以作為管理人員的藏書，以及那些有抱負的管理人員完善自己知識和

Contents
Introduction
The aim
The focus
The reader
The reading
The words
My background
Influences
Part 1: Identity
1 Groups and teams: What is the difference?
What makes a team a team?
The differences between groups and teams
Summary
2 Resources roles and responsibilities
Resources
Roles
Responsibilities
Balancing roles and resources
Summary
3 Leadership
Defining the responsibility
Selecting strategies
Selecting styles
Summary
4 Self-identity
Feelings of accomplishment
Recognition
Authority
Purpose
Summary
Part 2: Process
5 Product and process
Product v process
The four levels of process
Summary
6 Managing process
Procedure and effective meetings
Structure and the maximization of resource
Behaviour and effective communication
Social dynamics and a climate of openness
Summary
7 Process and the individual
Feelings of accomplishment
Recognition
Authority
Purpose
The pendulum
Summary
Part 3: Skills
8 Interactive skills
9 Groupworking skills
Airtime
Information
Ideas
Reaction
Clarity
Summary
10 Process management skills
Managing meetings
Managing group dynamics
Summary
11 Influencing skills
Persuasion styles
Persuasion strategy
Persuasion skills
Summary
Index
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