Unit 1 Beginning a call 打電話的開場白 Unit 2 Waiting and calling back 等候與迴電 Unit 3 Getting through to the wrong person 找錯瞭人 Unit 4 Getting the right person 找準瞭人 Unit 5 The wrong number and directory enquiries 撥錯號碼與查詢號碼 Unit 6 International calls 國際電話 Unit 7 Phone problems 電話齣瞭問題 Unit 8 Messages and arrangements 留言及作齣安排 Unit 9 Checking details 核實具體安排 Unit 10 Bookings 預訂事宜 · · · · · · (收起)