Unit 1 Beginning a call
打電話的開場白
Unit 2 Waiting and calling back
等候與迴電
Unit 3 Getting through to the wrong person
找錯瞭人
Unit 4 Getting the right person
找準瞭人
Unit 5 The wrong number and directory enquiries
撥錯號碼與查詢號碼
Unit 6 International calls
國際電話
Unit 7 Phone problems
電話齣瞭問題
Unit 8 Messages and arrangements
留言及作齣安排
Unit 9 Checking details
核實具體安排
Unit 10 Bookings
預訂事宜
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