英語服務用語的墓本錶達形式
I．飯店英語ENGLISH FOR HOTELS
1．前颱用語EXPRESSIONS FOR THE FRONT DESK
（1）門衛Doorman
（2）應接員Bellhop
（3）打電話Making a Telephone Call
（4）客房預訂Room Reservation
（5）住宿登記Registration
（6）離店結帳Checking Out
（7）問詢Information
（8）機場迎送Meeting and Seeing off Guests at the Airport
補充詞匯和用語Additional Vocabulary and Expressions
2．客房部門用語EXPRESSIONS FOR HOUSEKEEPING
（1）客房服務Room Service
（2）客房清掃Room Cleaning
（3）叫醒服務Wake－up Service
（4）洗衣服務Laundry Service
（5）客房設施維修服務Maintenance Service for Rooms
（6）特彆服務Special Service
補充詞匯和用語Additional Vocabulary and Expressions
3．餐飲部門服務用語EXPRESSIONS FOR FOOD ＆ BEVERAGE SERVICE
（1）預訂餐位Reservations
（2）引座Seating the Diners
（s）點酒水Ordering Drinks
（4）點菜和介紹菜譜Taking the Orders and Recommending Dishes
（5）宴會Banquet
（6）用餐結賬Paying the Bill for Dinner
補充詞匯和用語Additional Vocabulary and Expressions
4．輔助設施用語EXPRESSIONS FOR OHTER SERVICES
（1）市內指南City Information
（2）店內指南Giving Directions inside the Hotel
（3）訂票Ticket Booking
（4）兌換外幣Exchanging Money
（5）購物Shopping
在商品店In a Shopping Arcade
在禮品店In a Gift Shop
（6）郵局Post Office
（7）美容理發室beauty Parlor
（8）健身房Fitness Center
（9）遊泳池Swimming Pool
（10）娛樂設施Recreation Facilities
（11）按摩室Massage Room
補充詞匯和用語Additional Vocabulary and Expressions
5．投訴方麵用語EXPRESSION FOR DEALING WITH
COMPLAINTS
（1）對食物及餐具的不滿Complaints about Food and Utensils
（2）對服務方麵的不滿Complaints about the Service
（3）對未及時送餐的不滿Complaints about Late Delivery of an Order
補充詞匯和用語Additional Vocabulary and Expressions
II．實用旅遊會話PRACTICAL CONVERSATIONS ON TOURS
1．作旅遊安排MAKLNG A TOUR PLAN
（1）談天氣Talking about the weather
（2）徵求遊覽意見Inquiring about Tours
補充詞匯和用語Additional Vocabulary and Expressions
2.乘坐飛機TAKING A PLANE TRIP
（1）訂票Booking Tickets
（2）辦理乘機手續Cecking in at the Airport
（3）空中服務Services on the Plane
（4）在機場商店At the Airport Shop
（5）在機場齣口At the Airport Exit
補充詞匯和用語Additional Vocabulary and Expressions
3．乘坐火車TAKING A TRAIN RIDE
（1）買軟臥車票Buying Berth Tickets
（2）在餐車上吃點心Having a Bite in the Dining Car
（3）看沿途風景Window Vista
（4）聽廣播節目Listening to the Broadcasting System
（5）緊急接生嬰兒Emergency Delivery of a Baby
補充詞匯和用語Additional Vocabulary and Expressions
4．乘坐汽車ROAD TRANSPORTATION
（1）乘齣租車Taking a Taxi
（2）乘雙層公共汽車Taking a Double Decker Bus
（3）乘遊覽車Taking a Tour Bus
（4）遇交通阻塞In a Traffic Jam
（5）客人掉隊A Guest is Left Behind
補充詞匯和用語Additional Vocabulary and Expressions
5．品嘗風味食品EATING TYPICAL CHINESE STYLE FOOD
（1）品嘗北京烤鴨Eating Beijing Roast Duck
（2）品嘗天津狗不理包子Eating Tianjing
（3）在紅油火鍋城In Red-Oil Hot Pot Restaurant
（4）品嘗小吃Trying Local Snacks
補充詞匯和用語Additional Vocabulary and Expressions
6．參觀傳統工藝廠VISITING TRADITIONAL ARTS & CRATS WORKS
（1）參現地毯廠Visiting a Carpet Factory
（2）參觀首飾廠Visiting a Jewelry Factory
補充詞匯和用語Additional Vocabulary and Expressions
7．參觀民居VISITING PEOPLE'S HOMES
（1）訪問退休工人傢庭Visiting a Retired Worker's Home
（2）訪問“萬元戶”村Visiting “10 000Yuan Household”Village
（3）去新婚人傢作客Being Guests of a Newly-Wed Couple
補充詞匯和用語Additional Vocabulary and Expressions
8．觀看文藝演齣WATCHING PERFORMANCES
（1）看京劇《孫悟空》Watching Peking Opera “Monkey Sun Wu Kong”
（2）在老捨茶館In the Lao She Tea House
（3）現看民族歌舞團演齣Watching a Performance by the National Ensemble
補充詞匯和用語Additional Vocabulary and Expressions
9．瞭解百姓生活OBSERVING FOLK LIFESTYLE
（1）清晨在公園At a Park in the Early Morning
（2）在居民區花園At a Garden between Residential Buildings
（3）租自行車Renting Bicycles
（4）問路Asking the Way
（5）逛集市Touring a Market
（6）逛文化街Touring a Culture Arcade
補充詞匯和用語Additional Vocabulary and Expressions
10．參觀展覽會和參加學術會議VISITING AN EXHIBITION & ATTENDING AN ACADEMIC MEETING
（1）參觀工業展覽會Visiting an Industrial Exhibition
（2）參加國際醫學會議Attending an International Medical Conference
補充詞匯和用語Additional Vocabulary and Expressions
III附錄APPENDIXES
1．酒名WINE LIST
2．西餐菜單WESTERN FOOD MENU
3．中餐菜單CHINESE DINNER MENU
4．酒會宴會禮儀BANQUET ETIQUETTE
5．120個中國著名遊覽勝地120FAMOUS TOUR ATTRACTIONS IN CHINA
6．60個世界著名遊覽勝地60 FAMOUS TOUR ATTRACTIONS IN OTHER COUNTRIES OF THE WORLD
7．外國駐京航空公司代碼CODES OF FOREIGN AIRLINES IN BEIJING
8．中國主要旅遊賓館名錄MAIN HOTELS IN CHINA
9．中國一類旅行社索引CLASS-1 TRAVEL SERVICES IN CHINA
10．中國主要城市直撥區號、郵政編碼DIRECT DIAL AREA CODES AND POSTCDES OF MAIN CITIES IN CHINA
11．國際及港、澳、颱電話代碼TEL.CODES:INTERNATIONAL,HONG KONG,MACAO AND TAIWAN
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