圖書標籤: 服務
发表于2024-11-11
Exceptional Service, Exceptional Profit pdf epub mobi txt 電子書 下載 2024
"Filled with treasure and big ideas, this book will help you become exceptional." - SETH GODIN
In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's entertainment and technology company Oasis , and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, readers can take the techniques that minted money for these brands and apply them directly to their own businesses. As Ken Blanchard writes, "Leonardo and Micah's philosophies, rules, and winning examples of service excellence will make you want to implement their suggestions immediately in your own organization." Filled with detailed, behind-the-scenes examples, the book unlocks a new level of customer relationship that leaves your competitors in the dust, your customers coming back day after day, and your bottom line looking better than it ever has before. (edited by author)
萊昂納多·因基萊裏(Leonardo Inghilleri),公認的卓越服務專傢,他創建瞭麗思卡爾頓領導力培訓中心,在麗思卡爾頓酒店、寶格麗酒店、華特迪士尼公司以及其團隊傾力打造的新度假酒店品牌嘉佩樂和索利斯的經營中發揮著重要作用。
邁卡·所羅門(Micah Solomon),綠洲唱片公司總裁,他創立的這傢公司從一間地下室起傢,最終成為瞭娛樂和科技産業的領導者。他的經營之道和輝煌成就曾登上《成功》雜誌、賽斯·高汀的全球暢銷書《紫牛》,其他商業齣版物也以他的公司為案例。所羅門是“客戶學院”網站的創始人,也是一位著名的商業顧問和演講者。
服務人員入職叢書
評分服務人員入職叢書
評分服務人員入職叢書
評分服務人員入職叢書
評分服務人員入職叢書
我有好几个朋友是做电商的,有几个就是淘宝小店,赚点零花钱,有几个开天猫的,流水很大。没事了找我聊聊天,有时候也能聊聊电商悲苦什么的。 我没做过电商,但是自打我爱上雕爷之后,我就坚信,电商拼价格是思路一条,可能的出路有两条,一种是做品牌,做长尾效应。这个很简...
評分我还留着第一次去海底捞的时候,海底捞员工给我的头绳。那时头发将长未长,低头吃东西时,头发总向下滑落。只是和朋友对视、无奈一笑的工夫,一位员工递上头绳,问我是不是需要。 之前只是听传言说海底捞服务好,那次切身体会,的确不得不赞叹一声。 小米创始人雷军曾说,海底...
評分这本书不是简单地鼓吹如何树立客户至上的信念——这个很多人都意识到了。而是通过什么途径可以做到这一点。比中国人搞的《海底捞你学不会》这种故弄玄虚的玩意儿好多了。有时候我觉得我国培训及咨询行业的寒碜之处就在于此,本来应该好好谈方法论,谈术,谈如何持续提升人的素...
評分其实服务业也是一门生意, 专门做人际关系的生意,产品达到一定高度的同时,最后拼的一定是服务。 为什么放在面包房最高十几块的蛋糕,装进精美的瓷器托盘以后就能卖上百块,不单单环境的关系。身边优雅的服务生,体贴周到的关照。尤其还能对老客人有贴心的小举措。我相信没有...
評分如何给客户最好的服务?想必这是所有企业最常提出的问题。想最快的找到答案吗?或许你可以翻翻这本看上去非常实用的红色封面书——五星级服务(客户忠诚度实操手册)。 本人身为服务业的一员,客户的重要性自不必多言。我常常在实践中摸索更好的服务方式、方法...
Exceptional Service, Exceptional Profit pdf epub mobi txt 電子書 下載 2024