ISO 9000

ISO 9000 pdf epub mobi txt 电子书 下载 2026

出版者:Wiley
作者:Greg Hutchins
出品人:
页数:260
译者:
出版时间:1997-07-01
价格:USD 64.95
装帧:Paperback
isbn号码:9780471132820
丛书系列:
图书标签:
  • ISO 9000
  • 质量管理体系
  • 标准
  • 认证
  • 流程
  • 持续改进
  • 管理体系
  • 企业管理
  • 标准化
  • 质量保证
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具体描述

Since it was introduced a decade ago, ISO 9000 has taken off at a tremendous rate, being absorbed, adapted, and adopted by companies around the world with overwhelming success. With an upswing in registration, as well as an increase in the number of organizations beginning systems implementation, it continues to gain momentum--and shows no signs of slowing down. Now completely revised and expanded, ISO 9000 brings you up to speed on the latest developments affecting this important quality standard, providing an in-depth look at its language, processes, systems, technology, and requirements. An internationally accepted standard for accessing markets, ensuring quality products, and building trust among trade partners, ISO 9000 enables companies to establish quality systems and develop internal self-discipline, as well as maintain product integrity and satisfy customer needs. As a vital part of today's business reality, ISO 9000 is crucial for all organizations seeking to maintain a competitive edge in international markets. In ISO 9000, renowned quality consultant Greg Hutchins offers a complete and well-rounded overview, including recent updates to the standard and registration requirements. You'll learn how to launch and manage an ISO registration initiative, and realize the full benefits of ISO 9000 to your company, suppliers, and customers. Along with keen observations on the global business climate, as well as quality-issue developments in Europe and the United States, Hutchins provides full explanations of ISO specifics, from EU standards and third-party verification to conformity assessment and quality auditing. Emphasis is placed on prevention, quality planning, management support, documentation, and dedicated procedures. Most importantly, ISO 9000 provides the critical information necessary for deciding whether registration is needed for your company, and pinpoints steps you should take to meet requirements. Filled with invaluable advice from ISO registered companies, quality auditors, and European and American quality experts, this hands-on guide shows you how to determine which standards apply to your company, choose and work with quality auditors, run an effective preassessment audit, gather appropriate documentation, and much more. A clear, concise road map of ISO 9000 essentials, this comprehensive and user-friendly reference will become a vital tool for facilitating smart decision-making. An in-depth guide to the ABC's of ISO 9000 Now completely revised and expanded, this comprehensive and accessible reference brings you up to date--and up to speed--on the latest developments affecting ISO 9000. Renowned quality consultant Greg Hutchins provides clear, concise explanations of recent updates to the standard, including implementation guidelines, auditing requirements, registration criteria, and much more. Filled with invaluable advice from ISO registered companies, quality auditors, and European and American quality experts, ISO 9000 has the information you need to facilitate smart decision-making, covering: Today's global competition game--European economic challenges, European Union (EU) competitiveness, Hutchins's rules of global business Global standardization--basic concepts and principles, technical standards, US and EU standards development ISO 9000 quality systems standards--historical background, anatomy of ISO 9000, starting the registration process, future ISO 9000 standards development Quality auditing--organization, client and auditor responsibilities, audit planning, registrar selection, questionnaires Securing registration--ten easy steps Supported by a full glossary and a complete resource list, this in-depth and accessible guide provides an easy-to-read road map to the fundamentals of ISO 9000. An indispensable resource for those seeking to achieve effective implementation and successful registration.

《 ISO 9000 质量管理体系认证指南 》 本书并非对 ISO 9000 标准本身的逐字翻译或逐条解读。相反,它是一本深入浅出的实用操作指南,旨在帮助不同行业、不同规模的企业理解并成功实施 ISO 9000 质量管理体系。本书侧重于将抽象的标准转化为可行的步骤和具体的实践,让企业管理者和一线员工都能清晰地认识到质量管理体系在日常运营中的价值和意义。 第一部分:走进质量管理的世界 在这一部分,我们将首先探讨质量管理的历史演进和核心理念。您将了解到,质量管理并非现代社会的产物,而是伴随着工业化进程不断发展和深化的一个重要领域。我们将阐述“过程方法”、“风险思维”、“持续改进”等 ISO 9000 标准的基石,并解析它们如何能够帮助企业优化流程、提高效率、降低成本,并最终提升客户满意度。我们会用大量贴近企业实际的案例,说明理论如何落地,例如,一家小型制造企业如何通过优化订单处理流程,显著缩短了交货周期,赢得了更多客户的信任。 第二部分:搭建企业的质量管理骨架 本部分将聚焦于如何根据 ISO 9000 的要求,为企业量身定制一套行之有效的质量管理体系。我们将详细讲解如何进行“管理评审”、“内部审核”等关键活动,并提供具体的模板和检查清单,帮助您快速上手。本书将引导您识别组织的关键过程,明确各个过程的输入、输出、职责和绩效指标。例如,我们会分析一家服务型公司如何识别其客户服务流程,定义关键的响应时间和服务质量标准,并建立相应的监控机制。同时,我们将强调“文件化信息”的重要性,但并非要求繁复冗长的文件,而是倡导实用、简洁、易于理解的记录方式。 第三部分:将质量注入企业血脉 高质量的管理体系需要全员的参与和认同。因此,本部分将深入探讨如何有效地进行“培训和能力提升”以及“沟通与意识”。我们将提供多种培训形式的建议,从新员工入岗培训到管理人员的战略意识提升,帮助企业构建学习型组织。我们会分享如何通过有效的沟通渠道,确保质量政策和目标能够传达给每一位员工,并激发他们的积极性和责任感。例如,一家科技公司如何通过内部培训和知识分享会,让研发人员深刻理解产品质量对公司声誉的影响,从而在设计阶段就更加注重细节。 第四部分:持续驱动卓越 ISO 9000 的生命力在于其持续改进的能力。本部分将详细阐述“不符合的控制与纠正措施”、“数据分析与评价”以及“管理评审”等机制。我们将指导您如何系统地识别和分析质量问题,并采取有效的纠正措施,防止同类问题再次发生。本书将强调数据在驱动改进中的关键作用,并提供各种数据分析工具和方法的介绍,帮助您从海量信息中提炼出有价值的洞察。例如,一家餐饮连锁企业如何通过收集顾客反馈数据,分析菜品口味和服务的不足之处,并据此调整菜单和培训计划,持续提升顾客体验。 第五部分:走向外部认可与价值升华 获得 ISO 9000 认证是企业质量管理能力的一种外部认可,但其真正的价值在于对企业自身运营的持续改善。本部分将为您揭示如何准备“认证审核”,并在此过程中进一步优化您的体系。我们将强调,认证并非终点,而是企业迈向更高质量管理水平的新起点。本书将引导您思考,如何将质量管理融入企业的长期战略,如何利用质量管理体系更好地应对市场变化和客户需求,最终实现企业的可持续发展和竞争优势的提升。 本书的语言风格力求通俗易懂,避免使用过于专业或晦涩的术语,即使是初次接触质量管理体系的读者也能轻松理解。我们相信,通过本书的引导,您的企业将能够构建一个真正可行、有效且能够驱动业务增长的质量管理体系。

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