'"Butterworth-Heinemann's CIM Coursebooks" have been designed to match the syllabus and learning outcomes of our new qualifications and should be useful aids in helping students understand the complexities of marketing. The discussion and practical application of theories and concepts, with relevant examples and case studies, should help readers make immediate use of their knowledge and skills gained from the qualifications' - Professor Keith Fletcher, Director of Education, The Chartered Institute of Marketing. 'Here in Dubai, we have used the "Butterworth-Heinemann Coursebooks" in their various forms since the very beginning and have found them most useful as a source of recommended reading material as well as examination preparation' - Alun Epps, CIM Centre Co-ordinator, Dubai University College, United Arab Emirates. "Butterworth-Heinemann's official CIM Coursebooks" are the definitive companions to the CIM professional marketing qualifications. The only study materials to be endorsed by The Chartered Institute of Marketing (CIM), all content is carefully structured to match the syllabus and is written in collaboration with the CIM faculty. Now in full colour and a new student friendly format, key information is easy to locate on each page. Each chapter is packed full of case studies, study tips and activities to test your learning and understanding as you go along. The coursebooks are the only study guide reviewed and approved by CIM (The Chartered Institute of Marketing). Each book is crammed with a range of learning objectives, cases, questions, activities, definitions, study tips and summaries to support and test your understanding of the theory. Past examination papers and examiners' reports are available online to enable you to practise what has been learned and help prepare for the exam and pass first time. This title offers extensive online materials that support students and tutors at every stage. Based on an understanding of student and tutor needs gained in extensive research, brand new online materials have been designed specifically for CIM students and created exclusively for Butterworth-Heinemann. Check out exam dates on the Online Calendar, see syllabus links for each course, and access extra mini case studies to cement your understanding. Access online versions of the coursebooks and further reading from Elsevier and Butterworth-Heinemann. This title is written specially for the Marketing Management in Practice module by the Senior Examiner. This is the only coursebook fully endorsed by CIM. It contains past examination papers and examiners' reports to enable you to practise what has been learned and help prepare for the exam. This title is written specially for the Customer Communications module by the Level Verifier. This is the only coursebook fully endorsed by CIM. It contains past examination papers and examiners' reports to enable you to practise what has been learned and help prepare for the exam. This title is written specially for the Marketing Communications module by the Senior Examiners. This is the only coursebook fully endorsed by CIM. It contains past examination papers and examiners' reports to enable you to practise what has been learned and help prepare for the exam. This title is written specially for the Managing Marketing Performance module by the Senior Examiner. This is the only coursebook fully endorsed by CIM. It contains past examination papers and examiners' reports to enable you to practise what has been learned and help prepare for the exam.
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这本书的封面设计,老实说,一开始并没有立刻抓住我的眼球。它采用了一种非常传统、略显保守的布局,深沉的蓝色调配着白色的宋体字,给人一种“这是一本严肃的教科书”的预感。我是在一个旧书店的角落里翻到它的,当时正在寻找一些关于市场营销量化分析的实操案例,毕竟2008年那会儿,虽然互联网营销已经兴起,但很多企业仍然在努力将传统的市场投入与实际的销售产出挂钩。拿到手里掂了掂,厚度适中,装帧还算扎实,不像现在很多轻薄的速成指南。我翻开扉页,看到“2008/09”的字样,心里咯噔一下,这已经是十五年前的东西了,不知道里面的案例和模型还能否适用。但耐着性子看了看目录,发现它着重强调了**营销投资回报率(ROMI)**的计算框架、**平衡计分卡(BSC)**在市场部门的应用,以及如何构建**多层级营销指标体系**。这正是我当时最头疼的问题——如何向老板证明我的广告预算花得值。我尤其欣赏它在第三章对“软指标”量化时所采用的统计方法,虽然有些复杂,但逻辑链条非常清晰,不像有些书那样只停留在概念层面,这本书似乎真的试图提供一个可操作的“工具箱”,而不是空泛的理论指导。我对它能否有效地指导我度过那个经济周期挑战下的营销困境抱有谨慎的期待。
评分这本书的语言风格简直像一位经验丰富但略显古板的行业老兵在跟你娓娓道来,没有时下流行的那种浮夸的“颠覆式思维”或“增长黑客”的炫酷术语。它更注重的是**基础的稳固性**和**严谨的逻辑推导**。比如,在探讨市场细分策略有效性评估时,作者花费了大量的篇幅去解释标准差在衡量客户群体差异性时的局限性,并引入了经典的判别分析模型作为补充。我记得当时我正尝试为我们的小众工业产品重新定义目标市场,手头上的数据分析工具还比较初级,这本书里提供的那些基于回归分析的**市场敏感度测试**流程,简直是雪中送炭。我花了整整一个周末,对照着书中的步骤,手工跑了一遍我们过去三年的促销活动数据。虽然过程枯燥,需要扎实的代数基础,但跑出来的模型结果,准确地揭示了哪个渠道的投入边际效益已经趋近于零。这种强调“慢工出细活”和“数据驱动”而非“直觉驱动”的论调,在那个充满泡沫的营销泡沫期,显得格外清醒和有价值。它不是教你怎么快速赚快钱的,而是教你怎么系统性地建立一个**可持续的绩效管理体系**的。
评分整体而言,这本书并非一本易读的“快餐书”,它更像是一份需要被“消化”的**方法论手册**。我记得我在阅读接近尾声时,那个关于**市场绩效审计(Marketing Audit)**的章节,它提供了一个非常系统化的检查清单,从组织结构到流程效率,再到具体工具的使用,提供了一个自上而下的评估路径。我利用这个清单对我们部门的运营效率进行了一次内部体检。发现我们的“目标设定”环节存在严重的自上而下的指令偏差,而评估环节则过于依赖单一的销售额指标,忽略了渠道健康度和品牌声誉的长期影响。这本书的价值不在于它提供了最新的技术方案,而在于它提供了一种**结构化、可复用的思维框架**。它教会我如何提问,如何构建一个能够自我修正的营销系统。对于任何试图建立一套坚实、经得起时间考验的市场绩效管理体系的专业人士来说,尽管书中的具体技术细节可能已经过时,但它所蕴含的**系统工程思维**,至今仍是无价之宝,是理解后续一切营销技术革新的基石。
评分阅读体验上,我必须说,这本书的排版实在是太……“学术”了。大段的文字堆砌,中间穿插着一些非常简陋的流程图和表格,完全没有现在很多商业书籍那种为了吸引眼球而设计的彩色插图和醒目的色块。如果你期待的是那种可以随时拿起翻阅,快速提取“金句”的读物,那你一定会失望。它要求你坐下来,准备好笔记本和计算器,进入一种近乎于学习一门新数学分支的状态。我尤其对第五章关于**营销预算分配的优化模型**印象深刻,作者引用了大量的运筹学原理,试图用线性规划来解决多产品、多区域投放的资源冲突问题。我当时所在的部门恰好面临跨国协同推广的难题,不同市场的竞争强度和媒体成本结构完全不同。这本书提供了一个将这些复杂变量统一纳入一个可解框架的思路。虽然我没有完全照搬书中的模型,因为我们公司的数据系统无法完全支持那么精细的变量输入,但它启发了我用**约束条件**和**目标函数**的思维去重构我们的预算审批流程,极大地提升了我们在高层会议上辩护预算的逻辑力度,不再是简单的“去年投了多少,今年就该增加多少”。
评分这本书最让我感到时代局限性,同时也最能体现其历史价值的地方,在于它对**数字化工具**的描述。书中大量篇幅讨论了如何使用Excel的Power Query(那个时候可能还是更基础的Pivot Table)和SPSS来进行营销数据清洗和基础的描述性统计。对于如今满天飞的SaaS平台、实时竞价(RTB)和A/B测试自动化工具,书中几乎没有提及。这反而让我产生了一种奇特的“考古”乐趣。它让我回顾了在没有大数据实时反馈的年代,营销人员是如何通过**月度或季度报告**来艰难地拼凑出市场全貌的。书中对**客户生命周期价值(CLV)**的计算方法,仍然基于相对静态的LTV模型,完全没有考虑现代订阅经济中频繁的流失与再激活动态。然而,正是这种对早期基础模型的详尽阐述,迫使我反思:我们现在过度依赖自动化工具,是否已经遗忘了这些核心的**价值驱动逻辑**?这本书像一面镜子,映照出今天看似复杂的问题,其底层逻辑其实源自于这些经典框架的演变。
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