Customer Service

Customer Service pdf epub mobi txt 电子书 下载 2025

出版者:Pearson Education (US)
作者:Elaine K. Harris
出品人:
页数:177
译者:
出版时间:2009-07-28
价格:$ 64.98
装帧:Paperback
isbn号码:9780135109311
丛书系列:
图书标签:
  • 客户服务
  • 服务技巧
  • 沟通技巧
  • 客户关系
  • 客户体验
  • 售后服务
  • 服务管理
  • 企业服务
  • 人际交往
  • 解决问题
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具体描述

The market-leader, Customer Service: A Practical Approach, goes beyond providing reasons why customer service is important to defining proven methods for creating customer service excellence. Using an organized and concise layout, it covers a wide range of knowledge and skills and offers an extensive collection of activities to enliven and invigorate any lecture. This edition features a revised chapter on technology, new quick quizzes, job link activities, team building exercises, and expanded challenge projects. Focusing on problem solving, communication strategies and self-assessment, it transcends superficial elements and pinpoints the skills needed to improve and sustain customer satisfaction and business relationships.

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