In "Key Issues in the New Knowledge Management", Firestone and McElroy, the architects of the New Knowledge Management (TNKM) provide an in-depth analysis of the most important issues in the field of Knowledge Management. The issues the book addresses are central in the field today: the Knowledge Wars, or the issue of 'how you define knowledge determines how you manage it'; the nature of knowledge processing; and, information management or knowledge management. This book presents three views on the evolution of knowledge management. The role of knowledge claim evaluation in knowledge processing, or the difference between opinion, judgments, information, data, and real knowledge in knowledge management systems. Is culture a barrier in knowledge management? This book discusses: open enterprise and accelerated sustainable innovation; portals; how should one evaluate KM software; intellectual Capital; measuring the impact of KM initiatives on the organization and the bottom line; and, KM and terrorism. This is the first book to address head-on the central issues in Knowledge Management. It moves the discussion of knowledge management into the hot area of innovation. It charts the next generation of knowledge management thinking by the President of KMCI: the leading KM organization.
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