Service Management and Operations pdf epub mobi txt 电子书 下载 2024


Service Management and Operations

简体网页||繁体网页
Haksever, Cengiz; Render, Barry; Russell, Roberta S.; Murdick, Robert G.
Pearson Education (US)
1999-11
608
$ 143.96
9780130813381

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发表于2024-11-23

Service Management and Operations epub 下载 mobi 下载 pdf 下载 txt 电子书 下载 2024

Service Management and Operations epub 下载 mobi 下载 pdf 下载 txt 电子书 下载 2024

Service Management and Operations pdf epub mobi txt 电子书 下载 2024



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for undergraduate and graduate courses in Service Management or Service Operations Management. This text takes a multidisciplinary perspective. Drawing upon research from economics, consumer behavior, marketing, strategy and operations management, it offers coverage of the topics relevant to service management and operations. The text first introduces the major concepts of service, then how to build the service system to create customer value, followed by operational issues and some of the tools for managing a service operation.

Service Management and Operations 下载 mobi epub pdf txt 电子书

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