For twenty-five years， has been the textbook of choice in social work and other human service courses， as well as an essential professional resource for practitioners. This new edition， the first in seven years， is thoroughly updated-revised， expanded， and reorganized for more thorough coverage and for more effective teaching and learning. New to this edition: Thoroughly reorganized chapters and sections for greater coherence and clarity More extensive literature review Greater emphasis on the process of communication and its role in interviewing New or greatly expanded coverage of interviewing short-term， involuntary， and other special clients Expanded coverage of techniques for bridging racial and ethnic differences Greater coverage of interviewer/interviewee differences related to class， race， and gender Chapter-end summaries throughout.
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