<p>This Revised Edition is designed to help you work effectively in today's busi- ness environment. As an authoritative reference and guide for both secretaries and administrators, it will also answer many questions that arise daily in the work of supervisors, department heads, individuals in business for themselves, and others with secretarial, staff or management responsibilities. What these positions have in common--and what this book shares with them--is an over- riding concern with effective communication: talking, writing, meeting with people, winning cooperation, finding and processing information, and managing the details of these operations smoothly and competently.</p>
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